Can Banks Use AI Agents to Field IT Help Desk Calls?
AI-enabled IT service desks are making progress, but human analysis remains necessary to handle ambiguous cases and security threats.
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To avoid post-pilot failure with artificial intelligence, ensure you’ve defined success and doubled-checked your data quality.
Carlos Pereira, Fellow and Chief Architect for Customer Experience, Cisco
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New Research from CDW Explores AI and Cybersecurity
Learn how AI is helping IT teams manage risk and improve resilience.
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AI-enabled IT service desks are making progress, but human analysis remains necessary to handle ambiguous cases and security threats.
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