Artificial Intelligence
Cisco Live 2026: Cisco IQ Helps Organizations Deliver a Better, More Seamless Customer Experience
At Cisco Live 2026, many of Cisco’s major announcements were focused on elevating the customer experience. Those innovations are designed to benefit both internal and external customers, driving a more secure and productive experience for all. Many of those advancements are now available through Cisco IQ, as explained in a keynote and accompanying blog by Liz Centoni, Cisco’s executive vice president and chief customer experience officer. Geodis and Room & Board, two Cisco customers, shared some of the ways Cisco IQ is driving efficiency, stability and innovation for transport providers, manufacturers and retailers, much of which could be applied in nearly any industry.
To learn more about Cisco Live 2026, visit our conference page.
Participants
Carlos Pereira, Fellow and Chief Architect for Customer Experience, Cisco
Scott Malone, Vice President of IT Infrastructure, Geodis
Mark Rodrigue, Senior Network Engineer, Room & Board
Video Highlights
- Scott Malone of Geodis said to be intentional when investing in innovation, which is why his organization relies so heavily on data to drive decision-making.
- Mark Rodrigue of Room & Board shared how the furniture retailer depends on a unified infrastructure to deliver an innovative customer experience with its virtual design center.
- Cisco’s Carlos Pereira said artificial intelligence can be useful in providing context to drive greater personalization and improved customer satisfaction.
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