To deal with rapid changes at the sudden onset of the COVID-19 pandemic in 2020, Seattle Children's hospital needed to think differently and fast. While the clinicians needed to continue to work and care for patients onsite, the administrative staff in the IT, HR and finance departments were able to shift to a remote or hybrid work model, which the IT department launched and dubbed SC@Work.
In a world where more of our data, applications, resources and even workers are distributed, organizations of all types must build a different kind of IT infrastructure. Cloud-based applications and infrastructure play a big role in this shift, because operating in the cloud requires new systems and processes. However, with this increasingly distributed ecosystem come new and more aggressive threats that require additional vigilance.
In a world where the customer experience with your service or product is exclusively or largely digital, organizations must prioritize developing interactions in the digital realm that feel satisfying, rewarding and, above all else, useful. In many cases, this means developing custom applications rather than using off-the-shelf programs; in other instances, it means offering the customer the ability to self-serve.
For far too long, IT leaders have felt constrained by the bandwidth available to them in-house. But as the demands on modern businesses increase, more IT leaders are choosing to strategically offload and outsource parts of their workloads.