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Good customer service means doing far more than just answering the phone.

The virtual and distributed contact center is in evolution – or revolution. Find out which trends are shaping the future.

Unified communications technologies build closer and longer-lasting business relationships between SMBs and customers.

IT leaders share how they made the best business case for a UC deployment to senior management.

The company announced a new gateway that allows for secure third-party access along with new voice and video conferencing endpoints.

The networking giant offers several products that can help companies shift as they move to the cloud and deploy data analytics.

Sharing documents on conference calls helps people work more efficiently.

Follow these best practices to make sure your company’s technology evolution meshes with its business vision.