MDR Services Offer a Solution to IT Staffing Challenges
When it comes to staffing IT and security teams, recruiting and hiring aren’t the only difficulties for employers. Dominick Daidone, cybersecurity practice lead at CDW, cites employee burnout and shifting roles as other consequences of the staffing shortage.
“You might have somebody who’s on the networking team, but the company doesn’t allocate more budget for a specific security role, so the person ends up being pushed into the role and kind of being over their skis,” Daidone explains.
He acknowledges that in uncertain economic times, many companies might choose to reassign employees to meet their needs instead of hiring new people. “A lot of organizations are keeping the purse strings tighter right now,” he says. “Given that situation, they’re trying to push people into roles that they’re not necessarily comfortable with, which leads to burnout.”
Daidone says organizations are also facing a gap between the skill set people demonstrate in an educational setting and what’s needed in the real world. “For example, I might be good on pen and paper and an exam, but in a real-world setting, I don’t necessarily have the requisite skill set to actually perform set tasks,” he says. This is where employee training can be valuable, and many organizations can benefit from the services of a third party such as Focal Point, a CDW company.
Benefits of MDR Services May Vary for Organizations of Different Sizes
Cappiello says an MDR provider can address many of the challenges employers face, but the use cases may differ based on an organization’s size. “In an organization that’s larger but still understaffed or underskilled, you may see managed detection and response serve as a really effective augmentation to their current needs,” he says.
Larger organizations are more likely to have a security operations center (SOC) in place, but they would still benefit from an MDR offering, which “can help raise the fidelity of the alerts that you’re seeing, or help you with response actions because you’re too bogged down responding to other things,” Cappiello says.
For smaller organizations, MDR services “help you keep the lights on because they’re going to allow you to keep doing the things that you need to be doing,” he says.