The Difference Between Microsoft Calling Plans and Direct Routing
Microsoft Calling Plans are provided on per user, per month, and consist of a phone number for domestic or international inbound calls and a bundle of minutes for outbound calls.
The plans run entirely in the cloud, which means that Microsoft acts as the public switched telephone network (PSTN) service carrier and provides the connection from the phone system to the public telephone network.
Microsoft Teams Direct Routing connects Microsoft's Phone System to the public telephone network. The difference is that managed service providers help with licensing and setup.
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Why Purchase a Microsoft Teams Phone System?
There are several benefits to using Teams Phone System that businesses should consider.
- Consolidate your communications: Continue phone calls across locations and keep conversations organized across devices.
- Connect with your team globally: With a cloud-based infrastructure, phone communications can be accessed from anywhere in the world.
- Easily access PSTN service: Use your own existing PSTN access or buy access as an additional feature directly from Microsoft.
- Benefit from flexible calling plans: Customize phone connectivity; for example, some departments could be limited to communicating internally, while others might be allowed to make domestic calls but not international ones.
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The Benefits of Working with a Microsoft Partner
If you’re implementing a Microsoft phone plan across your business, working with a Microsoft partner can streamline the process. Customers can evaluate the system before purchasing to customize a solution that meets their requirements. Selecting the right calling plan will help unlock the full potential of the system.
A Microsoft partner can also help you avoid device incompatibilities, so you experience crystal-clear sound quality. Although some businesses mix and match products offered by Microsoft and similar companies, such as Cisco, Microsoft phone plans typically work best with Microsoft products.
Lastly, a partner can deploy the entire system for you — from licensing and integrations to troubleshooting — adding ease and speed to the process.
This article is part of BizTech's AgilITy blog series. Please join the discussion on Twitter by using the #SmallBizIT hashtag.