Articles By John Klein

About the Author:

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset technologies and has helped design and deploy hundreds of phone systems and video solutions across manufacturers.

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Digital Workspace

Small Businesses Are Using Generative AI to Boost Collaboration Platforms

SMBs are leveraging artificial intelligence in Webex, Microsoft Teams and more to streamline communication and offer 24/7 customer service.

Person attending video conference

Digital Workspace

Microsoft Calling Plans: What Are They and How Do They Differ?

getty images_calling plans

Digital Workspace

Microsoft Teams Phone System Adds Call Routing to the Platform

remote onboarding

Management

What SMB IT Admins Need to Know About Onboarding Remote Employees

Hybrid Call Centers

Digital Workspace

How SMB Contact Centers Should Adapt to Hybrid Work

E911

Digital Workspace

E911: What Small Businesses Need to Know

phone service

Digital Workspace

Why It May Be Time for SMBs to Reassess Their Phone Service Providers

collaboration training

Management

How Small Businesses Can Train Employees for the Future Workplace

Microsoft Phone System

Digital Workspace

Microsoft’s Phone System Gives SMBs A New Way to Collaborate

remote work collaboration

Digital Workspace

Preparing for Disaster: The Conferencing Tech That Can Protect Continuity for SMBs

How SD-WAN and UCaaS work together to prevent dropped calls and fuzzy video conferences from slowing down your business.

Hardware

Why UCaaS and SD-WAN Are Better Together

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