Articles By John Klein

About the Author:

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset technologies and has helped design and deploy hundreds of phone systems and video solutions across manufacturers.

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Digital Workspace

How to Design Meeting Spaces That Work for Small Teams

Poorly crafted conference rooms undermine hybrid work. The right collaboration tools, such as those from Neat, can deliver meeting equity without adding complexity.

AL in the call center

Digital Workspace

Agentic AI in the Small Business Contact Center

Employee using laptop in the office

Artificial Intelligence

A Guide for SMBs Using Artificial Intelligence in the Contact Center

Illustration of AI

Digital Workspace

Small Businesses Are Using Generative AI to Boost Collaboration Platforms

Person attending video conference

Digital Workspace

Microsoft Calling Plans: What Are They and How Do They Differ?

getty images_calling plans

Digital Workspace

Microsoft Teams Phone System Adds Call Routing to the Platform

remote onboarding

Management

What SMB IT Admins Need to Know About Onboarding Remote Employees

Hybrid Call Centers

Digital Workspace

How SMB Contact Centers Should Adapt to Hybrid Work

E911

Digital Workspace

E911: What Small Businesses Need to Know

phone service

Digital Workspace

Why It May Be Time for SMBs to Reassess Their Phone Service Providers

collaboration training

Management

How Small Businesses Can Train Employees for the Future Workplace

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