Artificial Intelligence
Knowledge 2026: How Workflow Automation Is Driving Efficiency Across the Enterprise
The age of artificial intelligence seems to have moved fully into its agentic era, and organizations across nearly every industry are looking to AI agents to deliver on the promise of more efficient workflows and increased employee productivity. At Knowledge 2026 in Las Vegas, ServiceNow shared its vision for how agentic AI can be leveraged to harness the power of data and allow agents to act autonomously, thereby reducing the time human employees have to spend on repetitive and mundane tasks. But those outcomes can only be achieved when organizations keep data governance in mind and when agents are provided the proper and necessary context for the data they use.
To learn more about Knowledge 2026, visit our conference page.
Participants
Steve Miltner, Principal Solution Architect, CDW
Guarav Rewari, Executive Vice President and General Manager of Data and Analytics, ServiceNow
Tom Plankers, Sales Director, CDW
Video Highlights
- At Knowledge 2026, ServiceNow was excited to introduce a new product — autonomous data analytics — that will allow users to derive answers from agents conversationally.
- Steve Miltner of CDW said the effectiveness of agentic AI boils down to whether an organization can use the technology in a way that’s impactful to the broader business as well as compliant with enterprise standards.
- Guarav Rewari of ServiceNow called data governance the unsung hero of workflow automation. “I think it's going to have to be done at an epic scale in an AI world.”
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