- Evidence that a 911 call has been made
- Valid callback number
- Information about the caller’s location conveyed by a multiline telephone system
When upgrading a telephone system, businesses must keep both of these laws in mind. Kari’s Law is relatively easy to implement, requiring a process called dial tone configuration that’s often included with new telephone systems sold by Cisco and other vendors. The addition of location, however, can prove more challenging to implement.
E911 Implementation Considerations
Mark J. Fletcher, the vice president of public safety solutions with 911inform, notes that every building is different, meaning that any solution to comply with RAY BAUM’s Act will be customized to a given business.
“Looking at a floor plan, a map, having someone there to direct you, open doors, unlock doors, get access — that’s the important part of a 911 solution,” Fletcher says, “much further than ‘Hey, come here, I need you.’ I mean, that’s just the trigger.”
Fletcher recommends creating a compliance checklist to help your organization better set things up within each building, to understand how what you’re doing matches legal needs and to give internal staff an idea of what to do in a given incident.
“You have to look at the environment and then apply the safety best practices against that,” he says. “You might end up changing your environment a little bit, or it certainly would change your thought process.”
The Role of Smartphones in E911
There are other considerations that aren’t necessarily under the purview of the recent E911 law changes but that you may want to account for internally, such as cellphones.
Mobile devices can be difficult to track inside buildings, but one way to help improve their implementation is by using a geofence, which can make it easier for emergency systems to tie a phone to a specific location.
By being proactive with your approach to 911 compliance, your organization can avoid fines and regulatory issues — and more importantly, it can help save lives by removing room for error in an emergency response.
This is one form of compliance you can feel good about getting right.