1. Gain Access to 24/7 Support
An IT support partner has unlimited availability. Most nonprofits have embraced a hybrid office approach, and flexible hours are the top benefit of working remotely. An IT support partner can offer staff members support whenever they need it.
The implications of 24/7 availability also extend to attracting top talent. According to Nonprofit HR’s Talent Management 2023 survey, offering potential staffers a truly flexible schedule can be the deciding factor in whether they take the job.
2. Radically Improve the Help Desk Experience
An IT support partner can also assist your nonprofit with more than just a standard help desk. It’s a full-service partner, an entity that understands the organization’s needs, can strategize solutions that deliver value, and then deliver on those solutions — help desk services included.
A partner seasoned in IT asset management can bolster the workflow of your entire operation and create a better digital experience. For instance, your partner might bring ITIL-certified engineers into the fold, provide expertise in solutions such as a ServiceNow services portal and offer risk-free IT change management — all of which ultimately drives productivity.
3. Grow Relationships with Industry-Leading Manufacturers
Because IT support partners are businesses in and of themselves, they have relationships with industry-leading manufacturers. When your IT support partner has connections with companies such as Cisco and Microsoft, they’re better positioned to troubleshoot and resolve any issues with these entities’ offerings.
They may even be able to negotiate discounts or recommend cost-efficient solutions within your technology stack, based on their expertise in the field.