Aug 18 2023
Data Center

Review: Microsoft Dynamics 365 Can Help Businesses Delight Their Customers

This customer relationship management tool promotes efficient service and streamlines internal processes.

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. You need it to keep customers happy.

Thankfully, Microsoft Dynamics 365 is available to help tie millions of data points and services together, track and evaluate interactions, and generally help organizations quickly ramp up and improve how they interact with their clients and customers.

Dynamics 365 Monitors Customer Interactions for a Better Experience

The Dynamics 365 platform includes an entire suite of tools, so businesses can start small and expand as needed or jump into a full-scale digital transformation. And because it’s deployed as a service, it can be installed immediately to begin collecting and analyzing data within a single day.

The star feature of Dynamics is its ability to improve customer interactions. At the most basic level, Dynamics can watch as customers navigate websites and applications, timing how long each interaction takes, watching for bottlenecks and examining drop-offs versus how many people got the service or information they wanted.

It can then help to streamline those interactions, checking later to see how much time is being saved with every new change and monitoring for new efficiencies.

DISCOVER: How Microsoft Dynamics 365 optimizes supply chain operations.

Secondar Art Image Microsoft PS


PRODUCT TYPE: Customer relationship management tool
CONNECTED APPS: Works with data from almost any public or private application, database, Internet of Things network or cloud applications
CLOUD-READY: Native with Microsoft Azure, also functions in other clouds
DISTRIBUTION: As a service
LICENSE: Per user


Become an Insider

Unlock white papers, personalized recommendations and other premium content for an in-depth look at evolving IT