With Cisco’s collaboration tools, Andy Jurczyk, CIO of law firm Seyfarth Shaw, knows that client data is secure. Photography by Bob Stefko.
“I am the sole possessor of the encryption key,” he adds. “I’m the only one who can unlock my data, which is hosted in their cloud. That would satisfy the security requirements of the companies we serve.”
Other collaboration tools use shared keys, so in the case of a subpoena, vendors could unlock the data and turn it over to authorities.
“So, for a lot of firms, it is difficult to use cloud collaborative services because all of that becomes discoverable,” Jurczyk explains.
Lawyers at Seyfarth Shaw still use Jabber regularly for sidebar conversations during negotiations, to message each other and to stay in sync during meetings.
But their exchanges aren’t saved as a network record. The threads on Jabber are deleted regularly.
Webex Teams, on the other hand, stores every interaction with a client. Traditionally, for attorneys to gather client information, they would have to go through emails, the firm’s financial system and their research notes.
With Teams, they can store every interaction with a client in a single, searchable platform. “It’s packaged in that one convenient store that you can then move into a records retention system,” Jurczyk says.
Consolidated Suites Make Data Easier to Organize
Cox Automotive standardized on Microsoft’s unified collaboration suite to bring together its disjointed workforce. The Atlanta-based organization spent most of the past decade acquiring companies, and with each acquisition came a new set of collaboration tools that employees used.
“We found ourselves with a large suite of products that were redundant,” says Lynee Willison, senior manager of service delivery at Cox Automotive.
The extra applications were costly and difficult to maintain and secure, she says: “None of these tools were governed behind a single sign-on platform, so folks could come and go and take their licenses with them, and we would never know it."