Sep 17 2020

CDW Tech Talk: The New Customer Experience Needs World-Class Empathy

The phrase "we're all in this together" was rampant when the pandemic spread. People and businesses alike were going through a shared experience as localities instituted unprecedented lockdowns and organizations scrambled to continue operations with a remote workforce. At CDW's Tech Talk, representatives from CDW discussed how tapping into that sense of togetherness and empathy allowed them to deliver for their customers when they needed it the most. Find full coverage of the CDW Tech Talk here.


    Jill Billhorn, Senior Vice President, Corporate Sales, CDW

    Michael Rapplean, Vice President, Central Region, CDW

Video Highlights

  • Its own experience with remote work allowed CDW to better serve customers.
  • Candid conversations with customers allowed for more creative problem-solving.
  • Remote work is even more personal in some ways.