Artificial intelligence is advancing rapidly, and Microsoft is wasting no time in developing ways to help businesses take advantage with workflow automation. For example, with Copilot Studio’s new multiagent orchestration capabilities, Microsoft 365 is evolving from a suite of productivity apps into a platform where custom AI agents collaborate to tackle complex business processes. IT leaders can now move beyond individual chat assistants and enable cross‑departmental agents that route, escalate and execute tasks that once required manual handoffs.

DISCOVER: See how Microsoft Copilot can help drive efficiency at your organization.

What’s New: From Agents to Orchestration

With its orchestration capabilities in Copilot Studio, Microsoft is taking a big step forward in its vision for AI, which was introduced in 2023 as a personal assistant for individual workers. An agent is “able to perform tasks and achieve feats on behalf of a worker,” explains Zack  Mabry, senior brand manager for Microsoft Copilot and Agents at CDW. “It just takes care of that repetitive rinse‑and‑repeat type of motions to provide more time and productivity for the human at work.”

With agent orchestration, multiple agents communicate and coordinate actions. Alongside this, a marketplace — a kind of app store for AI agents — launched in May 2025, offering prebuilt components that organizations can deploy and customize internally. Today, businesses can use orchestration as a workflow...