Endo, a diversified pharmaceutical company that embraces technology and runs Microsoft 365 on most of its devices, is taking advantage.
Its tech team developed a training program called Digital Ask Me Anything, in which IT leaders visit with different business teams and review features and best practices for the technologies they use every day.
“We’ve used DAMA to familiarize teams with Microsoft Copilot,” says Cheryl Stouch, Endo’s CIO and senior vice president of IT. “We started with some unstructured DAMA sessions to create a safe space for exploring generative AI, with tips for developing prompts and encouragement for playing around with Copilot.”
Focused on improving processes and helping teams work smarter, DAMA has been a great success for the Malvern, Pa.-based company, supporting employees in adopting generative AI along with other Microsoft productivity technologies, including OneDrive and SharePoint.
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How Companies Are Experimenting with Generative AI
With generative AI tools now directly available through productivity suites, one challenge for many companies is getting employees to use them in order to reap their productivity gains. Endo is not alone in finding creative ways for workers to try new tools, says Chris Marsh, research director for S&P Global Market Intelligence.
“We are seeing basic use cases and then more advanced use cases maturing, such as predictive summarization,” Marsh says. “Generative AI is being used for productivity and workflow management. It can give you a summary, recognize where you are in your workflow and proactively surface suggestions for what you should be thinking about at that point in the process.”