Jul 19 2024
Digital Workspace

4 Ways Businesses Can Use Microsoft Copilot

The generative artificial intelligence technology is built into Microsoft 365.

Many organizations are seeking opportunities to bring generative artificial intelligence to their employees with tools that integrate easily and securely into workflows. Microsoft Copilot, which is new to the Windows 11 operating system, is a multifaceted AI application that sits directly on the desktop and serves as Microsoft’s user experience for AI tools. Here are four ways organizations can use Copilot as a gateway to AI.

Microsoft Copilot Solves Problems Quickly

Copilot helps users accomplish tasks across the operating system. It can change settings to personalize the user experience, extract information from a screenshot, create images and summarize content from the web. By integrating with various platforms, it accelerates workflows for a variety of day-to-day tasks. In addition, with Copilot helping to answer questions and troubleshoot, organizations can redirect issues away from IT teams, freeing them up for higher-priority work.

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Create Customized AI Assistants with Copilot

Within Microsoft 365, organizations can use Copilot Studio to customize Copilot or create their own AI assistants. This is where AI can truly become a strategic asset for an enterprise. For instance, an IT department could create a custom Copilot to proactively address its organization’s most common technical requests.


Microsoft Copilot Keeps Your Data Secure

When companies use Copilot through a qualified Microsoft 365 license, they receive access to commercial data protection, which ensures not only that user and organizational data is protected but also that prompts and responses are not saved.

Microsoft leverages OpenAI code running in Azure on a private instance of Azure OpenAI. Microsoft is the data controller, and OpenAI does not have access to the models or the data processed by them.


Integrate Copilot with Your Own Data

The Copilot for Microsoft 365 license includes another significant capability: direct integration between the Microsoft 365 tenant and the Copilot in Windows interface. Now, the generative AI assistant can work with information unique to your organization while adhering to its existing privacy, security and compliance commitments. When a user submits a prompt, Copilot will check access permissions, then use the company’s data to return the appropriate answer — for example, providing a specific document or answering questions about the organizational chart.

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