The Right Solution Monitors More Than Just the Network
American Savings Bank in Hawaii had been monitoring its network, but sought a product that could better meet its needs and was easier to use than its predecessor, says Peter Plotzeneder, server administrator for ASB.
In 2022, it shifted to WhatsUp Gold’s solution for all its monitoring. “Previously, if an application was performing poorly, we had to look at a bunch of different dashboards to figure out where the problem was,” Plotzeneder says.
The deployment of WhatsUp Gold changed that, making life simpler for the IT team and providing security for the bank. “One of the biggest challenges is finding a tool that everybody can use,” Plotzeneder says. “There are quite a few solutions out there that are great for monitoring the network, providing visibility into servers or monitoring applications. But there are only a handful of products that bundle all that into one solution.”
READ ON: How banks can make the most of their customer data.
Before selecting the solution, ASB ran proof-of-concept projects with tools from several vendors. Plotzeneder says that WhatsUp Gold stood out not only for its monitoring capabilities but also for how quickly IT employees picked up the platform. “The ability to create and share dashboards is the easiest I’ve ever seen,” he says. “Users can create a dashboard for the suite of systems they manage, and then they can generate a snapshot every morning that tells them whether there’s anything that needs to be addressed.”
This ease of use helped ASB to gain quick adoption. “You can bring the best product in the world into your organization, but if users don’t want to use it, it will never be adopted,” he says.
MORE FROM BIZTECH: How financial firms can make use of decentralized finance.
Plotzeneder says that WhatsUp Gold has helped ASB to catch potential network problems earlier than before, preventing these issues from metastasizing into something more serious. “There are applications that are used so infrequently or that are so automated, you wouldn’t even know that they were down until the problem grew to be really big,” he says. “In banking, that’s a huge problem. Network monitoring helps us to be proactive rather than reactive. And reactive IT is not good in anyone’s eyes.”