Healthcare Technology and the Patient Journey

When hospitals and providers enhance their patients’ journey with support from technology, they see results. Most patients report improved satisfaction and become more engaged when they’re provided the means to do so through online portals, mobile applications, online chat or even email. Beyond communication tools, many healthcare organizations are adopting a range of technologies, from comprehensive data centers to mobile devices, to connect with patients in other ways and improve standards of care. No matter which smart deployments an organization plans, the backbone — data centers, networking, security, cloud computing resources and third-party services — must be capable of scaling to accommodate increased traffic and growing data sets, as well as staff and patient expectations. The right mix of technologies, backed by a strong infrastructure, can improve clinical workflow, increase staff productivity, enhance patient experience and ultimately prove profitable for hospitals and providers.

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