Technology’s Critical Role in the Customer-Focused Organization
There has been a lot of attention paid to employees during the move to remote work, but businesses always need to be thinking about the customer. The future of work is inextricably linked to remaining customer-focused, as it is impossible to change how businesses interact with customers without changing the way they work. Watch Nicole Roskill, executive director of global channels at Lenovo, discuss lessons learned from evolving customer connections at the CDW Future of Work Virtual SummIT.
Nicole Roskill, Executive Director of Global Channels, Lenovo
Adam Dennison, Senior Vice President and General Manager, IDG Events; Publisher, CIO
- How businesses communicate with each other affects how they communicate with their customers.
- As the nature of work changes, so does the customer relationship.
- Evolving connections with customers and partners require a new set of best practices.