Artificial Intelligence
Knowledge 2026: How Agentic AI Is Changing the Delivery of IT Services
As more organizations continue to adopt use cases for agentic AI, providers are shifting the way they provide their services. At Knowledge 2026 in Las Vegas, ServiceNow expressed its belief in the importance of setting common goals and defining outcomes that cross lines of business. Once your organization achieves that agreement, it’s critical to get your data in order and establish guardrails. Only with strategic planning and data governance can automation deliver on its promise of efficiency and productivity.
To learn more about Knowledge 2026, visit our conference page.
Participants
Kelli Hoeppner, Technology Strategy Lead and ServiceNow Master Architect, CDW
Guarav Rewari, Executive Vice President and General Manager of Data and Analytics, ServiceNow
Terence Chesire, Group Vice President for CRM and Industry Workflows, ServiceNow
Blake McConnell, Senior Vice President and General Manager of Industry Products, ServiceNow
Video Highlights
- ServiceNow’s Terence Chesire and Guarav Rewari agreed that one of the persistent challenges organizations face is simply getting disparate teams on the same page.
- Kelli Hoeppner of CDW said that, while AI can come across as magical, “you have to take a look at your underlying data, your processes, things like that, for it to be successful.”
- ServiceNow’s Blake McConnell touted the value of the company’s AI Agent Acceleration program.
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