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Full Session: How to Escalate and Differentiate Your Customer Experience
For many organizations, 2020’s business disruptions revealed flaws in their customer experiences and underscored why they need to respond to this opportunity with digital-first approaches. This CDW Tech Talk session explores the strategy of looking at the technology you already have, then leveraging it for incremental and tectonic change — all with the objective to fundamentally transform how you acquire, maintain and retain customers. Find full coverage of the CDW Tech Talk here.
Woody Walton, Director, Partner Technology Strategist, Microsoft
Jeremy Neukirch, Principal Customer Success Manager, Microsoft Cloud Practice, CDW
Bob Bragdon, Worldwide Managing Director, CSO
- Businesses need to be able to meet customers where they are.
- Data analytics can be a strong tool for organizations.
- Customer expectations must be met or they will turn elsewhere.