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CDW Executive SummIT: Prioritizing an Improved Experience for Customers and End Users
No matter what industry your organization serves, there are many tools available to improve the experience of both internal and external customers. Eliminating inefficiency and complexity helped companies like Sweetwater Sound, AccentCare and Gorilla Glue engender loyalty and buy-in. At the recent CDW Executive SummIT: Empowering Your Business with a Holistic IT Strategy in Chicago, IT leaders shared how technology is paving the way for a more streamlined customer experience.
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Participants
JP Eagleson, Vice President of IT, Sweetwater Sound
Cedric Wells, Director, IT Infrastructure Services, Gorilla Glue
Audra Donaldson, Manager, End-User Compute and Engineering, AccentCare
Video Highlights
- The key to providing a better customer experience — whether those customers are internal or external — is listening to end users.
- Any changes made to improve the customer experience should involve collaboration with internal stakeholders, including security and other lines of business.
- The customer experience will be enhanced by an ecosystem that enables all tools to talk to each other.
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