CDW Executive SummIT: Prioritizing an Improved Experience for Customers and End Users
No matter what industry your organization serves, there are many tools available to improve the experience of both internal and external customers. Eliminating inefficiency and complexity helps to streamline the customer experience and engender loyalty and buy-in. At the recent CDW Executive SummIT: Empowering Your Business with a Holistic IT Strategy in Chicago, several IT leaders shared their thoughts on how technology is paving the way for the customer experience of the future.
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JP Eagleson, Vice President of IT, Sweetwater Sound
Cedric Wells, Director, IT Infrastructure Services, Gorilla Glue
Audra Donaldson, Manager, End-User Compute and Engineering, AccentCare
- The key to providing a better customer experience — whether those customers are internal or external — is listening to end users.
- Any changes made to improve the customer experience should involve collaboration with internal stakeholders, including security and other lines of business.
- The customer experience will be enhanced by an ecosystem that enables all tools to talk to each other.