Ram Charan, a business strategy consultant, has spent the past 35 years coaching CEOs at companies, such as Bank of America, General Electric, Home Depot and Verizon. He has written several books on corporate leadership, including Know-How: The 8 Skills That Separate People Who Perform from Those Who Don’t. A former member of the Harvard Business School faculty, he earned master of business administration and doctorate degrees from Harvard Business School.
