Leveraging Technology to Solve the Support Gap in Hybrid Work
To help close this support gap, Fields says, businesses should consider three key areas for improvement.
· Security. Fields notes that Cisco has integrated multiple services into a security platform that offers a single-pane-of-glass view for complete visibility and control. “With everything living everywhere, our SecureX platform helps secure everything, everywhere,” he says. “That’s because we need to protect everything in this environment, including the employee, the application and the cloud.”
· Management. Fields says he recognizes the benefits of a comprehensive platform for hybrid work management, but he also acknowledges that it’s challenging to create a single-pane-of-glass experience. “This requires full-stack observability that includes DevOps, DevSecOps, etc.,” he says. “Traditionally, when something happens, there’s always finger-pointing: It’s the network, it’s the applications. Full-stack observability with tools like Webex help bridge the gap from a management perspective. We can find where the trouble is and fix it.”
· Connectivity. To keep employees happy, they must be able to easily connect to the network. Companies want to meet employees where they are, but the definition of productivity has changed. How do enterprises provide the connectivity and flexibility necessary? “I preach the ecosystem,” says Fields. “Cisco is transitioning from a hardware and software company to an ‘IT everything’ company. With so many vendors, we’re trying to make it simple, and we’re leading the pack with everything from our Catalyst and Meraki networking pieces to our consumption-based model that helps companies shift from CAPEX to OPEX.”
LEARN MORE: Learn how Cisco plans to improve hybrid work.
Forging a Hybrid Future With Enhanced Collaboration
As they move forward in building hybrid environments, enterprises are best served by leaning into the productivity and morale benefits offered by flexible frameworks, while deploying the security, management and connectivity tools necessary to keep track of everything, everywhere, all the time.
“At the beginning of the pandemic, the challenge was collaboration,” Fields says. “Now that things are opening up, the biggest challenge is getting back to the office but still providing that flexibility. Some workers want to go back, but only for two or three days per week. Organizations now face the question of how we make this happen.’”
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