Security Posture Improves with Collaboration Between Teams
Preventing and responding to cyberthreats requires that security and IT teams work together, Kolingivadi said. Managing attacks with efficiency must transcend organizational boundaries.
But improving this collaboration in order to successfully defend against attacks comes with challenges for organizations.
“Your IT teams, who have a backlog of patches to be deployed, are flying blind because they don’t know which vulnerabilities to patch first,” Kolingivadi said in the crowded theater space. “They’re using manual remediation procedures to fix problems.”
Meanwhile, he pointed out, the security team is overwhelmed with security alerts from different products and may lack the business context to prioritize these alerts.
“The ability for security and IT to share actions and workflows becomes key to manage the attacks and respond to threats,” Kolingivadi said.
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Digital Workflows Help Organizations Manage Incidents and Responses
For major security incident management, the ServiceNow team developed a virtual command center for collaborative response that allows teams to work together in a single online location with task management and automated status reporting. Tasks are shown on a dashboard for visibility across the organization.
“You know who’s working on what, and stakeholders get the right information while you’re still focused on resolving the threat,” Kolingivadi said.
The command center also features collaborative workspaces for IT and vulnerability managers that highlight IT-centric tasks and allow teams to visualize data on vulnerabilities.