Where AI Makes Sense Today
There are plenty of signs that AI adoption is likely to grow in response to the pandemic, as businesses look to the technology to speed up business processes. Suvarna said roughly about half of businesses are at a stage in which they’ve either developed an AI initiative or are experimenting with one.
However, many organizations don’t know where to start with AI efforts. Based on data shared by Suvarna — and on responses to live audience polling during the session — many are still in the early stages of planning around artificial intelligence. He recommended that those just getting their footing take a more measured approach.
“The fact of the matter is, there is a vision, and there's a path to get there,” he said. “But you are at a phase of the journey where you need either a crawl-walk-run approach or to take multiple baby steps in order to get to that desired phase.”
Suvarna outlined a number of areas where AI already works in real-world use cases:
Automobiles. Suvarna said that automotive companies have been able to learn greatly from the massive amount of data that they’ve captured from vehicles on the road, which he says has enabled driver assistance technology and even autonomous driving functions, which he says “have the ability to make decisions in a matter of seconds.”
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Supercomputing. Whether it’s used for weather forecasting or tracking nuclear stockpiles, the federal government has made significant use of AI in supercomputing applications.
Banking. Suvarna said that AI is a key element of fraud detection, making it possible for banks to detect unusual purchase patterns and to immediately confirm them with customers. “You get an alert on your phone, and it wants to validate within a matter of 5 to 10 seconds whether this was you making the transaction,” Suvarna explained.
Retail. AI is also being used in anti-fraud efforts, and Suvarna explained that it is frequently being implemented in settings such as contactless purchases and self-checkout. He also highlighted how AI can help with inventory management and similar logistics issues by assisting with loss prevention and helping track total inventory on shelves.
Ultimately, AI is more than a buzzword or trend, Suvarna emphasized.
“A lot of organizations are actively looking at leveraging AI in order to enhance their business processes,” he said.
The Human Role of Security Infrastructure
From an adoption standpoint, security has the opposite problem that AI has: It’s an area already heavily automated in many organizations that could use a bit more of a human touch.