“In the past, you might have heard more CIOs tell you that vendor lock-in was a concern,” Pollard says. “Now, you really don’t hear that at all. The advantages from vendor platforms are overriding the negatives. That’s a tremendous change in the industry that didn’t exist three or four years ago.”
The Benefits of a Multivendor Approach to Security
Faced with a number of choices in the security software marketplace, leadership at ROI Solutions chose a combination of industry-leading solutions for the organization. Gina VanderLoop, founder and CEO of ROI, explains that her approach to security mirrors her company’s customized approach to its CRM customers.
“We’re a best-of-breed company ourselves,” she says. “For our clients, we look for the best products out there and figure out how we can integrate those into our platform. We do the same for ourselves. We don’t think one company can have all the solutions you need, and that’s why we’ve partnered with a number of companies including CrowdStrike, Cisco and Citrix.”
Because ROI’s CRM handles sensitive data and operations, such as payment processing, the company needs its security, as well as that of the product, to be as airtight as possible. VanderLoop considers the best-of-breed security solution to be a necessary investment.
“All of our clients have security first and foremost on their minds, and every time we get a new client or go through an external audit, we get asked the hard questions — what are we doing to keep our clients’ data protected?” says VanderLoop. “I’m happy to answer those questions. We can easily explain why we made the decisions and investments we did.”
Those security software decisions can be expensive, but VanderLoop maintains they’re the right solutions for her company and its clients.
“The world is getting worse in the security threat area, and the minute you put in some protective layers you’ve got to keep evaluating it. It requires continuous evaluation of the security measures that you have in place in addition to ongoing training of all of our staff to become human firewalls,” she says. “You have to invest in both the technology and the training to ensure that our clients’ data remains secure.”
The Benefits of the Single-Platform Approach to Security
Ed Davis, the IT director of Hayward Lumber, a building supply company based in Monterey, Calif., began deploying Barracuda solutions in 2012, and has been satisfied ever since. When Barracuda started expanding its solution set beyond the Voice over Internet Protocol phone system it initially bought, Hayward Lumber was all in.
After using Barracuda Essentials for years to filter email spam, Davis upgraded to the full suite of email products. “The newer modules use artificial intelligence to figure out whether something is really an email or not,” he says. “It allows us to test our security and test our users as well.”