More people are working from home than ever before. Employees have had to adjust to new workflows, collaboration tools and networking protocols. But of all the solutions getting extra attention, videoconferencing and audioconferencing have perhaps been relied on the most. Adjusting to the platforms has also opened up new opportunities for hackers, forcing businesses to confront new security realities. BizTech spoke with IBM X-Force Red Global Head Charles Henderson about why this technology requires a different cybersecurity approach and what businesses can do to ensure their information is protected.
BIZTECH: What are the security differences between in-person meetings and video meetings?
HENDERSON: It's really easy to see when somebody walks into your meeting room physically, sits down next to you and starts listening. But when you have a dial-in conference or a web meeting, it may be less obvious. We’ve all heard of conference call bingo, where one box is a count of who has joined the meeting, but it turns out there's actually a really good reason for that, because you want to know who’s on the call. But it’s almost an interruption to ask that question, so many people disable the join tones. Once that person is in there, invited or not, they're on equal footing with everyone else. They hear everything everyone else does. So, once somebody comes in, from a business point of view, they can be party to information that they really shouldn't have.