Jun 05 2024

Cisco Live 2024: How Cisco Webex Is Transforming the Employee Experience in the Customer Contact Center

At Cisco Live 2024 in Las Vegas, use cases for artificial intelligence have been a central focus. Aruna Ravichandran of Cisco and Jason O'Dell of First Horizon Bank shared their experiences testing and implementing new, AI-powered features for Cisco Webex that are designed to enhance the customer contact center and improve customer service

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RELATED: Learn how your contact center can boost the customer experience for financial institutions.


    Aruna Ravichandran, Senior Vice President and Chief Marketing and Customer Officer, Cisco

    Jason O'Dell, Vice President Voice Services, First Horizon Bank

Video Highlights

  • Cisco is introducing AI to improve the employee experience in customer contact centers.
  • AI can help detect when customer service agents are feeling stressed or overwhelmed and may be in need of a break.
  • AI can summarize conversations to cut down on repetition during customer calls.