In the same way, network management comes with a lot of moving parts that require a close eye. But with tight budgets and small departments, IT pros might want to hand off those smaller, yet mission-critical, tasks to others who may be more skilled with certain details.
One problem: As the demand for IT professionals increases, there may not be enough qualified networking professionals to meet the demand.
And as easy to use as a solution like Cisco Meraki might be, if your small business can’t meet the admittedly high baseline for a networking management discipline, it doesn’t matter how easy a technology is to manage — it can still become a burden.
But by having an external party manage your systems through a NaaS setup, your IT professionals remain open for higher-level management tasks.
The NaaS Unsung Hero: Managed Technical Support
Not every aspect of NaaS relies on hardware or software solutions.
Part of network management is incident resolution, and you might need to manage an issue with a provider such as Cisco — which definitely has an element of stirring sauce in a pan.
For this issue, CDW Technology Support (CTS), one of the CDW Amplified™ Services, can help make the process easier and less painful to manage.
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For example, the Cisco CTS focuses on managing technical support needs as they come in, leaning on CDW’s in-depth relationship with Cisco to help manage complexities that may emerge when a problem with the network arises.
If you need to go to Cisco, we can act as a liaison to streamlines that process, far more easily than you would be able to do on your own.
The Downtime Risks for Small Businesses
Referring again to downtime, you might have looked at the Gartner statistic above and thought that it did not match the scale of your small business. Your organization may not make anything close to $5,600 per minute, which equates to nearly $3 billion per year — so how are you supposed to take that statistic seriously?
If anything, it highlights the challenge that small businesses face when it comes to networking. Downtime critically impacts small businesses at an even deeper level than large ones. If you’re only dealing with a handful of customers per day, every customer matters more, and even a short amount of downtime can have a critical effect.
With that in mind, it becomes increasingly clear why a small business might want to hand the network management reins to a trusted partner, whether through the cloud or over the phone. NaaS makes the hard parts of network management less painful and frustrating, so you can focus on the things that will help push your business forward.
This article is part of BizTech's AgilITy blog series. Please join the discussion on Twitter by using the #SmallBizIT hashtag.