Foster a Culture of Innovation and Collaboration
Another recommendation from experts at the SummIT was to adopt agile methodologies and DevOps practices. This approach can help IT departments become more responsive to the changing needs of the business and its users.
If a business selects customer service chatbots and predictive analytics as two areas to pilot AI tools, for example, they should look to refine those use cases over time. This means fostering a culture of continuous improvement, where feedback is used to iterate on digital experiences.
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Getting teams to collaborate across departments can also help. This can assist in optimizing costs, as one piece of tech can solve several problems at once. Change management is also a critical piece of the puzzle, as it helps teams unlearn old habits. “Your organization is a direct reflection of your leadership spine,” said Susan Hardy, lead transformation and change management Officer at CDW. “As leaders, we have a responsibility to cultivate and not punish people when mistakes are made and encourage them to ‘fail fast.’”
By focusing on these areas, IT leaders can create digital experiences that pave the way for future revenue, innovation and customer satisfaction.
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