Networking Connects Users Throughout the Retail Supply Chain
The deployment of new digital tools in stores has increased the demands placed on retail networks. Retail organizations must be able to connect customers, applications and components throughout the supply chain.
Wi-Fi networking is an essential element of this connectivity. Many stores are meeting the increased demand for network capabilities by deploying hardware that complies with the IEEE 802.11ax standard, commonly referred to as Wi-Fi 6. “Wi-Fi 6 is critical for store operations, because it enables devices to connect and brings sales associates closer to customers,” Azim says. “A lot of new technologies, such as advanced video analytics, also rely on network connectivity.”
Software-defined WAN solutions also offer valuable benefits for retail. As digital transformation initiatives increase the demand for stable, reliable connectivity, SD-WAN can help retailers oversee increasingly complex networks at stores by enabling remote management. It also can reduce bandwidth costs.
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Ensuring Users Get the Most out of Retail Networks
The advanced technologies that retailers are deploying to deliver digital experiences to customers are far less valuable to organizations if sales associates and others don’t know how to employ them effectively.
Training is key to addressing this issue. A rollout of new technology such as an mPOS solution or self-checkout kiosk should include detailed training for users to learn about new features and workflows. A partner that offers adoption services can be valuable in these circumstances, helping a retailer strategically roll out new technologies.
Simplicity is another important element of adoption. Sales associates and other store personnel will more quickly and effectively take up tools that are easier to use and provide a user-friendly experience.