The Houston Texans Tap UC to Enhance Fan Experience and Customer Service

Through a complete upgrade of its communications infrastructure, the Houston Texans were able to improve back-office operations and provide high-level customer service to its fans. The NFL organization worked closely with CDW and its team of Cisco-certified engineers to achieve this fan-friendly technology initiative.

<ul>
<li>Jeff Schmitz, Vice President of IT, Houston Texans</li>
<li>Derek Beeman, Director of Ticket and Event Sales, Houston Texans</li>
<li>Anthony Shade, Help Desk Manager, Houston Texans</li>
<li>Tim Clink, Professional Services Manager, CDW</li>
</ul>

<ul>
<li>The Houston Texans realized had a need to increase network speed and upgraded to a gig connection.</li>
<li>After the network upgrade, the Texans tackled their phone system, which they needed help with since they receive up to 1,500 calls a day.</li>
<li>The new unified communications system improved voice quality, customer service and ultimately the team's connection to its fans.</li>
</ul>