CDW Executive SummIT: Meeting Elevated User Expectations for the Digital Experience

At the CDW Executive SummIT in Chicago, IT leaders considered the ways in which customers are demanding an enhanced experience from technology. Whether it's provided through the increased use of artificial intelligence or new and innovative uses of familiar hardware, tech users want a seamless experience that meets their needs and surpasses their expectations. 

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Matt Marsh, Principal Solution Architect, CDW

Sanjay Sood, CTO, CDW

Adam Rasner, Vice President of Technology Operations, AutoNation

Christopher Smith, Director of IT, Museum of Flight

• Customers have come to expect better customer care, which can be provided through multiple channels.
• Many users have become accustomed to the convenience provided by the devices that they use in their personal and professional lives.
• AI and large language models are being implemented in exciting use cases across industries.