BizTech Magazine - Technology Solutions That Drive Business https://biztechmagazine.com/rss.xml en How Enhanced Video Surveillance Boosts Manufacturing https://biztechmagazine.com/resources/white-paper/how-enhanced-video-surveillance-boosts-manufacturing-0 <span>How Enhanced Video Surveillance Boosts Manufacturing</span> <div><p>Enhanced video surveillance technologies promise to <strong>revolutionize the efficiency and effectiveness of manufacturing environments</strong>. These solutions combine cutting-edge video cameras, storage and management hardware with modern machine learning and analytics technology to provide organizations with hindsight, insight and foresight into their operations. The addition of video analytics provides the ability to automatically analyze, detect and trigger alerts on events seen by cameras in real time.</p> <p><strong>Manufacturers are increasingly turning to the Internet of Things (IoT) </strong>to provide the steady flow of data required to make crucial business decisions in real time. Enhanced video surveillance technology adds another important data source to these monitoring systems, allowing organizations to supplement traditional physical security measures as well as achieve goals previously unachievable through video surveillance.</p> <p>These include preventive worker safety alerts and the improvement of operational processes, allowing plant managers to proactively intervene. Enhanced video surveillance provides manufacturers with the ability to <strong>actively monitor their factory floor and quickly act upon that information to improve the bottom line</strong>.</p> </div> <span><span lang="" about="/dashboard/lorastrumkfpu" typeof="schema:Person" property="schema:name" datatype="">lora.strum_kFPu</span></span> <span>Thu, 07/11/2019 - 16:42</span> <img src="/sites/biztechmagazine.com/files/document_images/GettyImages-935620656_0.jpg" width="3535" height="2359" alt="How Enhanced Video Surveillance Boosts Manufacturing" typeof="foaf:Image" /> <div> <div>Document File</div> <div><span class="file file--mime-application-pdf file--application-pdf"><a href="https://biztechmagazine.com/sites/biztechmagazine.com/files/document_files/mkt33544-enhanced-video-surveillance-manufacturing-white-paper_0.pdf" type="application/pdf; length=182469">mkt33544-enhanced-video-surveillance-manufacturing-white-paper_0.pdf</a></span> </div> </div> Thu, 11 Jul 2019 20:42:45 +0000 lora.strum_kFPu 44316 at https://biztechmagazine.com Video Analytics Provide Clues About What Retail Customers Really Want https://biztechmagazine.com/article/2019/07/video-analytics-provide-clues-about-what-retail-customers-really-want <span>Video Analytics Provide Clues About What Retail Customers Really Want</span> <span><span lang="" about="/user/62836" typeof="schema:Person" property="schema:name" datatype="">Elizabeth_Neus_pdwC</span></span> <span>Thu, 07/11/2019 - 16:04</span> <div><p>Retailers have traditionally used video to watch for shoplifters, but they’re turning the camera’s eye to shoppers who want to obtain products legally as well, finding ways to better personalize services for those customers.</p> <p>“Video analytics and real-time location systems are adding another dimension to retail’s digitization <strong>by helping stores understand where customers are spending time</strong> and what products they’re looking for,” writes Aaron Lagowski, a CDW senior field business architect for digital transformation and IoT, in <a href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" target="_blank">“The Digital Transformation Insight Report” by CDW.</a></p> <p>Most video footage captured by retailers is <strong>never analyzed</strong>, Chris Johnson, regional marketing manager for <a href="https://www.cdw.com/search/?key=bosch%20cameras&amp;searchscope=all&amp;sr=1" target="_blank">Bosch Security and Safety Systems</a>, tells <a href="https://www.securitysales.com/surveillance/video-analytics-algorithm/" target="_blank">Security Sales &amp; Integration</a>. “They record it on the off chance that, if something happens, they can go back to the video and find it,” he says. “<strong>They’re spending a lot of money</strong> to only use video, say, 10 percent of the time.”</p> <p><a href="https://www.cdw.com/content/cdw/en/articles/security/2019/02/26/video-drives-better-business-outcomes.html" target="_blank"><em><strong>MORE FROM BIZTECH: </strong>Read more about the ways that advanced video surveillance can help retailers.</em></a></p> <h2 id="toc_0">Sephora Gains Insight from Video Surveillance</h2> <p>The question then becomes, how else can this video be used? Says Johnson, “<strong>If I’m going to capture it anyway and can turn it into actionable information, then I didn’t waste that investment. </strong></p> <p>“If the store manager notices that customers typically cut down aisle three, that’s where they’ll put their big promotional displays. Now captured video can be used as a business intelligence tool.”</p> <p>Cosmetics chain Sephora installed a system in its Malaysian stores to <strong>link the number of customers to its point-of-sale figures</strong>, according to a case study by retail intelligence firm <a href="https://www.allgovision.com/case-study-sephora.php" target="_blank">AllGoVision</a>. Using <a href="https://www.cdwg.com/search/?b=axi" target="_blank">AXIS cameras</a>, the stores were able to count customers and track how they moved within the space.</p> <p>Sephora was able, for example, to <strong>analyze the number of customers in a particular product section and see how that translated into actual sales</strong> of that product. “The people-counting feature achieves more than 95 percent accuracy and provides insightful reports aiding the business intelligence process,” the retailer reports.</p> <p>Video can also help clear up bottlenecks in checkout lines and in popular areas of the store; it can also measure dwell times in those popular areas to make sure they’re always well stocked, according to the CDW report.</p> <p>Technologies such as <a href="https://www.cdw.com/product/cisco-pulse-video-analytics-license-200-pulse-hours-per-month/2585807?pfm=srh" target="_blank">Cisco Pulse Video Analytics</a>, which uses speech recognition technology to make video searchable, or <a href="https://www.cdw.com/product/intuvision-video-analytics-license-1-license/3613847?pfm=srh" target="_blank">IntuVision Video Analytics</a>, which can record particular preprogrammed behaviors (including when customers leave or enter a designated area and from which direction) can boost the value of video.</p> <p>“It is not enough to know who is in the store. <strong>Retailers must also know how those customers prefer to navigate it,</strong>” writes Stephanie Weagle, chief marketing officer of BriefCam, in <a href="https://www.retailcustomerexperience.com/blogs/transforming-video-content-analytics-into-retail-business-intelligence/" target="_blank">Retail Customer Experience</a>. “The inability to accommodate the ebb and flow of shoppers will result in a compromised customer experience due to overcrowding and bottlenecks.”</p> <h2 id="toc_1">Respond in Real Time to Keep Customers Happy</h2> <p>Stores can use this data to deploy solutions as simple as sending an employee to help customers steer through a crowded section or give a shopper that last nudge needed to make a purchase decision, she writes: “Planning for predictable busy times and <strong>responding in real time keeps customers engaged</strong> and moving through their path to purchase.” </p> <p>Video analytics can also help brick-and-mortar retailers as they battle with online retail giants, writes Sean Taylor, head of retail solutions for <a href="https://www.cdwg.com/content/cdwg/en/brand/panasonic.html?enkwrd=panasonic" target="_blank">Panasonic </a>System Communications Europe, <a href="https://business.panasonic.co.uk/solutions/news/how-retailers-can-use-video-analytics-to-improve-in-store-experiences-and-efficiency" target="_blank">in a blog post</a>.</p> <p>“Very few are left standing … having been hit by online retailers such as Amazon,” he writes. “<strong>The ability to dynamically change pricing, product information and promotions to compete across channels is now imperative.</strong> Video analytics provide visibility into how these changes impact in-store events and behaviors.”</p> </div> <div> <div class="field-author"><a href="/author/calvin-hennick" hreflang="en">Calvin Hennick</a></div> </div> Thu, 11 Jul 2019 20:04:38 +0000 Elizabeth_Neus_pdwC 44296 at https://biztechmagazine.com SIEM vs SOAR: What’s the Difference, and Do Businesses Need Both? https://biztechmagazine.com/article/2019/07/siem-vs-soar-whats-difference-and-do-businesses-need-both <span>SIEM vs SOAR: What’s the Difference, and Do Businesses Need Both?</span> <span><span lang="" about="/dashboard/lorastrumkfpu" typeof="schema:Person" property="schema:name" datatype="">lora.strum_kFPu</span></span> <span>Wed, 07/10/2019 - 14:38</span> <div><p>The cybersecurity world is full of acronyms; it’s difficult to go an entire year without vendors beating down the door to promote the latest one as the solution to security woes for businesses. The latest entrant into this progression of technologies is the <strong>security orchestration, automation and response (SOAR) platform</strong>, a platform that vendors promise will decrease incident response time, improve visibility into the security function and make security teams’ lives easier.</p> <p>That sounds great, but many businesses have already made significant investments in security information and event management technology. <strong>Does implementing SOAR involve throwing those SIEM investments out the window?</strong> Let’s take a deeper dive into these questions and explore how SOAR and SIEM fit into the enterprise cybersecurity toolkit.</p> <p><a href="https://biztechmagazine.com/article/2019/01/5-tips-updating-cybersecurity-incident-response-plan" target="_blank" title="5 Tips for Updating a Cybersecurity Plan"><b><i>MORE FROM BIZTECH</i></b><i>: Update your cybersecurity response plan before an attack occurs.</i></a></p> <h2 id="toc_0">The Difference Between SIEM and SOAR</h2> <p>Most businesses already leverage SIEM technology as a core component of their security operations centers. SIEMs serve as a centralized collection point for the millions of log entries generated each day by applications, servers, <a href="https://biztechmagazine.com/article/2019/05/endpoint-management-solutions-grow-companies-get-more-mobile">endpoints</a>, network devices and other log sources. </p> <p>The SIEM manages a massive processing and storage infrastructure capable of receiving and processing these logs. From there, the SIEM correlates bits of related security information arriving from different sources to provide analysts with a comprehensive view into the security posture of the enterprise. </p> <p>The major function of the SIEM is to <strong>assist in sifting through the proverbial haystack of security information</strong> to find the needles that indicate a security incident. </p> <p>Once a SIEM detects a potential security incident, it may then alert administrators to the activity and/or trigger an automated response. The response toolkit of the <strong>SIEM normally consists of blocking activity, triggering vulnerability scans, gathering additional information and similar rudimentary actions</strong>. Security teams often manage playbooks that contain a set of response actions to carry out when the SIEM triggers alerts on certain types of security incidents.</p> <p>Security orchestration, automation and response platforms take the response capabilities of a SIEM to the next level. SOAR solutions supplement, rather than replace, the SIEM. Those familiar with the robotic process automation trend that is currently driving <a href="https://biztechmagazine.com/digital-workspace">digital transformation</a> efforts in many business processes should think of SOAR as the application of RPA to the security operations center. It allows the cybersecurity team to extend its reach by automating the routine work of cybersecurity.</p> </div> <div> <div class="field-author"><a href="/author/mike-chapple" hreflang="en">Mike Chapple</a></div> </div> Wed, 10 Jul 2019 18:38:37 +0000 lora.strum_kFPu 44291 at https://biztechmagazine.com Managing the Hybrid Cloud https://biztechmagazine.com/resources/white-paper/managing-hybrid-cloud <span>Managing the Hybrid Cloud</span> <div><p>Across industries, many organizations have found that they’re able to <strong>achieve benefits such as cost savings, enhanced agility and improved business continuity</strong> by integrating their private clouds with public cloud resources in a hybrid model. A hybrid approach can provide a best-of-both-worlds experience, allowing organizations to place workloads where they are best suited, or to take advantage of additional capacity in the public cloud during periods of peak resource demand.</p> <p>However, the hybrid cloud is not without its challenges. The model has evolved substantially since its debut less than a decade ago, with organizations increasingly incorporating resources from their private clouds and several public cloud providers in a multicloud approach. While this evolution gives organizations more freedom and flexibility, it can also introduce <strong>management hurdles around cost, performance, visibility and security</strong>.</p> <p>By incorporating cloud management best practices and tools, organizations can ensure that their hybrid clouds will adapt with a changing IT landscape and continue to provide business value well into the future.</p> </div> <span><span lang="" about="/dashboard/lorastrumkfpu" typeof="schema:Person" property="schema:name" datatype="">lora.strum_kFPu</span></span> <span>Tue, 07/09/2019 - 16:25</span> <img src="/sites/biztechmagazine.com/files/document_images/GettyImages-961655982.jpg" width="2121" height="1414" alt="How to manage hybrid cloud environments." typeof="foaf:Image" /> <div> <div>Document File</div> <div><span class="file file--mime-application-pdf file--application-pdf"><a href="https://biztechmagazine.com/sites/biztechmagazine.com/files/document_files/managing%20hybrid%20cloud.pdf" type="application/pdf; length=220997">managing hybrid cloud.pdf</a></span> </div> </div> Tue, 09 Jul 2019 20:25:34 +0000 lora.strum_kFPu 44286 at https://biztechmagazine.com How to Prevent BYOD Breaches https://biztechmagazine.com/article/2019/07/how-prevent-byod-breaches <span>How to Prevent BYOD Breaches</span> <span><span lang="" about="/dashboard/lorastrumkfpu" typeof="schema:Person" property="schema:name" datatype="">lora.strum_kFPu</span></span> <span>Tue, 07/09/2019 - 11:11</span> <div><p>Fifteen years ago, IT departments considered it their job to determine which PCs and laptops — and even which newly released smartphones and tablets — to issue to business users. Then came the bring-your-own-device trend.</p> <p>Employees liked the convenience of using their own devices for work, and felt it increased their productivity. In most cases, <strong>companies cut costs when they no longer needed to purchase mobile devices</strong> for staff. </p> <p>IT leaders recognized those advantages, but also the management and security risks that emerge when staff use their own devices to access the corporate network, business-critical applications or sensitive data. By 2014,<strong> the U.S. BYOD market was valued at nearly $30 billion</strong> and was expected to grow more than <strong>15 percent</strong> a year through 2022, according to <a href="https://globenewswire.com/news-release/2016/03/22/822021/0/en/Bring-Your-Own-Device-BYOD-Market-size-worth-USD-366-95-Billion-by-2022-Global-Market-Insights-Inc.html" target="_blank">Global Market Insights</a>. The majority of respondents to a <a href="https://pages.bitglass.com/rs/418-ZAL-815/images/Bitglass_Mission_Impossible_Securing_BYOD.pdf" target="_blank">Bitglass</a> survey (<strong>85 percent</strong>) use their own devices at work. </p> <p>Yet <strong>30 percent of IT pros still have security concerns</strong>, citing data leakage, unauthorized data access, inability to control uploads and downloads, lost or stolen devices, and malware as top concerns. And the same percentage say the leading inhibitor of BYOD is company security concerns.</p> <p><a href="https://biztechmagazine.com/article/2019/01/5-tips-updating-cybersecurity-incident-response-plan" target="_blank" title="5 Tips for Updating a Cybersecurity Plan"><b><i>MORE FROM BIZTECH</i></b><i>: Update your cybersecurity response plan before an attack occurs.</i></a></p> <h2 id="toc_0">Cybersecurity Compliance Risk and BYOD </h2> <p>BYOD introduces significant issues in meeting increasingly stringent regulations. The European Union’s General Data Protection Regulation, for example, requires the data controller to remain in possession of customers’ personal data, but that’s tricky when the data may be accessed from or stored on a device the company doesn’t own.</p> <p><strong>Compliance and privacy are top issues</strong>, says Wade Baker, associate professor of integrated security at Virginia Tech’s Pamplin College of Business and founder of <a href="https://www.cyentia.com/" target="_blank">Cyentia Institute</a>, a cybersecurity research organization. “If an organization goes BYOD, they have to have some level of visibility on the device, as that causes some primary concerns,” he says.</p> <p>Spencer Wilcox, executive director of technology and security at utilities company <a href="http://www.pnmresources.com/" target="_blank">PNM Resources</a>, recommends establishing a BYOD policy that answers the following questions:</p> <ol><li>Who owns all the data types on the device (email, calendar, contacts, text, phone and location history, app data and photos)?</li> <li>What are the legal and policy decisions on the data types a company claims ownership of?</li> <li>What are the technical controls that a company adopts to control the data it owns? </li> </ol><p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/cyber-security-report.html" target="_blank"><img alt="CDW Cybersecurity Insight Report " data-entity-type="" data-entity-uuid="" src="https://biztechmagazine.com/sites/statetechmagazine.com/files/Cybersecurity_IR_stayprotected_700x220%20(2).jpg" /></a></p> <h2 id="toc_1">Mobile Apps May Contain Malware</h2> <p>BYOD policy also should define appropriate employee behavior. For example, employees might be asked to not install or use apps that are not on the company’s list of approved downloads. “Users might be installing an app that they think is a fun game, but it’s a malicious app containing malware,” says Baker. </p> <p>That’s what happened a couple of years ago with the DressCode Android malware, which was embedded in more than 40 apps, many of them in the entertainment category. The malware’s botnets could be used to infiltrate internal networks.</p> <p>Symantec, in its <a href="https://www.symantec.com/content/dam/symantec/docs/reports/istr-23-executive-summary-en.pdf" target="_blank">2018 Internet Security Threat Report</a>, found a surge in mobile malware, noting that last year, an average of <strong>24,000 malicious mobile applications</strong> were blocked each day. </p> <h2 id="toc_2">MAM vs. MDM for Robust BYOD Security</h2> <p>By implementing or extending enterprise mobility management solutions, such as mobile device management and mobile application management, to BYOD devices, IT can bolster company policies. MDM gives IT control over devices, while MAM gives IT control only over specific corporate applications and their data. </p> <p>“The most extreme is full control of a device: ‘You can use it, but we can monitor everything on it,’” Baker says. “From a risk perspective, that’s best for companies,” though that doesn’t mean it’s the right approach in every case.</p> <p><strong>Both MDM and MAM may be used together to enable security for corporate- and employee-owned devices</strong>, offering a package of safeguards that prevent employees from unknowingly compromising their devices. This includes limiting the apps that can be downloaded and the kinds of data apps can store; blocking company data from personal clouds; automatically updating devices; and requiring the use of VPNs instead of open Wi-Fi when users are offsite.</p> <p>Research by <a href="https://www.cdw.com/search/?key=wandera&amp;searchscope=all&amp;sr=1" target="_blank">Wandera</a>, a mobile security provider, notes that <a href="http://go.wandera.com/rs/988-EGM-040/images/Wi-fi_report.pdf" target="_blank">users may favor convenience over security</a>, with <strong>24 percent</strong> of devices in its monitoring network using open hotspots. </p> <p>“When a leaking site or app is being used on an open Wi-Fi network, the unencrypted information can be harvested by a malicious actor or ‘man-in-the-middle,’” Wandera reports. “Depending on what is being leaked, it could involve credit card or identity theft, or even the reuse of login credentials to access a corporate network.”</p> <p>Some experts say that <strong>MAM may be the more appropriate solution for BYOD</strong>, providing a less invasive and more targeted way to enforce security requirements. For instance, with MAM, IT only can remotely wipe corporate apps and data on a BYOD device, while leaving personal apps and information intact. MAM can be deployed for enterprise email and to give secure access to other apps, such as collaboration tools and cloud storage.</p> <p><a href="https://biztechmagazine.com/article/2018/11/digital-transformation-begins-modern-data-center" target="_blank"><em><strong>MORE FROM BIZTECH: </strong>Discover why digital transformation starts with the data center.</em></a></p> <h2 id="toc_3">Zero Trust Is Crucial for BYOD Security</h2> <p>Wilcox, however, considers machine trust to be the biggest issue with BYOD.</p> <p>“If you trust the machine itself, then you allow an uncontrolled device into contact with your network,” he says. “A number of MDM solutions purport to solve this problem by allowing some control of the device, but in most cases, the MDM solution is unable to do more than protect the data on the device and allow the network manager to see where the device is going.” </p> <p>A more effective method, Wilcox indicates, is to isolate the device from the data, effectively establishing a zero-trust model, where the device is not trusted and all of the data remains on the company systems or in the company cloud.</p> <p>The good news, as Baker frames it, is that <strong>mobile devices still aren’t the primary vector for big attacks</strong>. </p> <p>“If you want to cause real damage to a company, you aren’t likely to attack mobile devices to do it,” he says. “To steal information like IP data, you are probably going to attack the server that processes that or the file server that has all the documentation.” Today, however, mobile devices are still a target for hackers interested in targeting larger technologies. For businesses, constant vigilance remains key.</p> </div> <div> <div class="field-author"><a href="/author/jennifer-zaino" hreflang="en">Jennifer Zaino</a></div> </div> Tue, 09 Jul 2019 15:11:40 +0000 lora.strum_kFPu 44281 at https://biztechmagazine.com Improve Fundraising with Data-Driven Analytics for Nonprofits https://biztechmagazine.com/article/2019/07/improve-fundraising-data-driven-analytics-nonprofits-0 <span>Improve Fundraising with Data-Driven Analytics for Nonprofits</span> <span><span lang="" about="/dashboard/lorastrumkfpu" typeof="schema:Person" property="schema:name" datatype="">lora.strum_kFPu</span></span> <span>Mon, 07/08/2019 - 16:26</span> <div><p>Pop quiz: On average, what sort of return can nonprofit organizations expect to see when they market via Facebook? </p> <p>If you answered, “I have no idea,” you’re not alone. </p> <p>In “<a target="_blank">Navigating the Unknown</a>,” a 2019 fundraising report from NTEN, Care2 and hic, one nonprofit reported that it was seeing an <strong>18 to 1 ROI from Facebook marketing</strong>. No other organization was able to provide accurate numbers. </p> <p>“We received an overwhelming amount of ‘I don’t know’ answers,” the report’s authors write. “The data we did receive was incomplete and wildly inconsistent.”</p> <p>The findings stress the importance of training staff in analytics. </p> <p>“Hearing that a Facebook spend has ‘unknown’ revenue results is concerning,” the report states. “How can anyone justify spending thousands of dollars and not having any concrete results to take away? Our recommendation: Invest in the set up and training of your staff in analytics NOW. Get started today by putting your staff into the ‘view only’ mode. Show them they can compare year-over-year results and it could trigger their inner competitive self.” </p> <p>Follow these steps to make your nonprofit organization more data-driven: </p> <h2 id="toc_0">Think of Data as a Strategic Asset</h2> <p>According to <a href="https://www.volunteerhub.com/blog/becoming-data-driven-nonprofit/" target="_blank">VolunteerHub</a>, a volunteer management solutions vendor, <strong>the first step to becoming a data-driven nonprofit is to acknowledge data as a strategic asset</strong>. Nonprofit leaders should consider how data can provide insights into factors including: </p> <ul><li>How their audience is engaging with their online content</li> <li>The demographics of their online audience</li> <li>The ROI of individual fundraiser events </li> </ul><p><a href="https://biztechmagazine.com/article/2018/11/digital-transformation-begins-modern-data-center" target="_blank"><em><strong>MORE FROM BIZTECH: </strong>Discover why digital transformation starts with the data center.</em></a></p> <h2 id="toc_1">Make Data Transparent and Accessible</h2> <p><strong>Employees should have access to donor-centered metrics</strong>, internal financial data and other information that could give them better insight on how to improve fundraising. During this step, nonprofit leaders may seek out tools that create dashboards where staffers can track historical data, as well as begin holding regular review meetings where important metrics are discussed. </p> <h2 id="toc_2">Distinguish Between "Vanity" Goals and Measurable Goals</h2> <p>Nonprofit leaders need to know what they’re trying to achieve with data initiatives. <strong>It’s easy to perceive “likes” and “shares” as indicators of success, but experts say leaders need to distinguish between so-called “vanity”</strong> metrics and those that actually measure tangible effects. </p> <p>One example of a vanity metric is the number of “likes” a nonprofit receives after posting a video to Facebook. While this metric could be a gauge of awareness or even social sentiment, it doesn’t provide any insight into whether people shared the video or how much time they spent watching it. </p> <p>The average amount of time people spent watching the video, however, is an actionable metric, because it can inform future efforts. For example, if the average person only watched half of the video, the nonprofit may make its next video half as long to aim for maximum audience engagement.</p> <p><a href="https://biztechmagazine.com/article/2018/12/why-nonprofits-need-implement-data-analytics-solutions" target="_blank"><em><strong>MORE FROM BIZTECH: </strong>See how data analytics can benefit nonprofits.</em></a></p> <h2 id="toc_3">Create a Data-Friendly Culture </h2> <p>Data-oriented hiring doesn’t necessarily mean bringing in a team of trained data scientists. But new employees should buy into the idea that the thoughtful use of analytics is important to the organization’s success. Organizations should <strong>build a culture that encourages data-driven decision-making</strong>, with leaders demanding quantitative analysis to back up assertions and rewarding staff for testing out hypotheses before implementing new initiatives.</p> </div> <div> <div class="field-author"><a href="/author/calvin-hennick" hreflang="en">Calvin Hennick</a></div> </div> Mon, 08 Jul 2019 20:26:40 +0000 lora.strum_kFPu 44276 at https://biztechmagazine.com How Outsourcing Can Transform the Customer Experience https://biztechmagazine.com/ad/how-outsourcing-can-transform-customer-experience <span>How Outsourcing Can Transform the Customer Experience</span> <span><span lang="" about="/dashboard/benjidamron4341" typeof="schema:Person" property="schema:name" datatype="">benji.damron_4341</span></span> <span>Mon, 07/08/2019 - 13:00</span> <div><p><a href="https://blog.cdw.com/category/services">Services</a></p> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/ad/how-outsourcing-can-transform-customer-experience" data-title="How Outsourcing Can Transform the Customer Experience" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jul</span> <span>08</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/ad/how-outsourcing-can-transform-customer-experience" data-title="How Outsourcing Can Transform the Customer Experience" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Frss.xml%3Fitok%3DD_s3Axt5%26destination%3D%2F%253Fitok%253DD_s3Axt5%26_exception_statuscode%3D404" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/ad/how-outsourcing-can-transform-customer-experience" data-title="How Outsourcing Can Transform the Customer Experience" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Mon, 08 Jul 2019 17:00:13 +0000 benji.damron_4341 44266 at https://biztechmagazine.com CDW Managed Services Build Business Value for Engine Maker Briggs & Stratton https://biztechmagazine.com/ad/cdw-managed-services-build-business-value-engine-maker-briggs-stratton <span>CDW Managed Services Build Business Value for Engine Maker Briggs &amp; Stratton</span> <span><span lang="" about="/dashboard/benjidamron4341" typeof="schema:Person" property="schema:name" datatype="">benji.damron_4341</span></span> <span>Mon, 07/08/2019 - 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