BizTech Magazine - Technology Solutions That Drive Business en EMM, MDM and DaaS: What’s the Difference, and Which Is Right for Enterprises? <p>People have grown accustomed to being able to do anything from the palm of their hands. From shopping and banking to home security, smartphones and other mobile devices allow people to manage nearly every aspect of their life. It’s no surprise that employees have similarly insisted they be able to work with that kind of convenience as well.</p> <p>Mobility has stormed into the working world at full force. Research<a href="" target="_blank"> from Syntonic</a> found that 87 percent of organizations expect their employees to use their own mobile devices for work, while <a href="" target="_blank">CITO Research</a> found 58 percent of businesses are using mobile apps to access critical enterprise systems. </p> <p>With more devices being used in the workplace than ever before, businesses need a way to manage it all. From the devices themselves to the software and applications used on them, enterprises need a <a href="" target="_blank">comprehensive strategy</a> to make sure their hardware and data are productive and protected.</p> Keara Dowd Q&A: How Businesses Can Successfully Move to Full Remote Work <p>In a matter of weeks — and in some cases, days — businesses have had to shift to a fully remote workforce. It’s a big transition that requires a new IT approach in order to maintain productivity. <em>BizTech</em> spoke with <a href="">Cisco Webex</a> Chief Marketing Officer and Vice President of Marketing Aruna Ravichandran about how organizations, as well as their employees, need to adapt to what she thinks will become the new normal.</p> <h2><span style="color: #c74037;">BIZTECH:</span> Many companies are expanding their remote work options right now. What’s the biggest challenge they seem to be facing?</h2> <p><strong>RAVICHANDRAN</strong>: When you think about remote work, previously that meant work from home, right? Many employers around the world had the capabilities to allow their employees to work from home, but what they would not actually provide for was to basically have their <em>entire</em> employee base work from home. So, that's one particular change we're seeing.<strong> </strong></p> Keara Dowd Cloud-Based Integration: What Is iPaaS? <p>The cloud is now standard operating procedure as organizations work to improve cost management, adapt to changing consumer expectations and scale up resources on demand. But the sheer number of cloud services used by organizations — the <a href="" target="_blank">2019 State of the Cloud Report</a> notes that enterprises now use nearly five cloud providers, on average — has created a new challenge in segmentation.</p> <p>As workloads diversify across public and private clouds to store and manage both low-risk and high-value data, the complexity of those structures has increased. The result? Services designed to streamline operations are now falling victim to both silo and sprawl. Databases that require increased compliance oversight are naturally set apart from clouds, while the rapid uptake of collaboration tools makes it easy for staff to <a href="">quickly spin up new compute instances</a> — and then forget to shut them down.</p> <p>As complexity threatens to undermine critical cloud advantages, Integration Platform as a Service (iPaaS) has emerged. Bringing together cloud services can offer businesses simplified infrastructure while getting the most out of providers.</p> Doug Bonderud How Analytics Can Power the Modern Utility <p>Data analytics is everywhere. No longer an exciting newcomer to the IT stage, data components are baked into platforms and software with regularity, allowing businesses to get the most out of the information available to them.</p> <p>This is especially true for utilities, which have a multitude of devices to keep track of while serving a huge number of customers who rely on their product to work properly. And as grids become more complex with the addition of renewable energy, data analytics plays a crucial role in keeping everything in check.</p> <p>Keeping track of how much energy is used when, and by whom, can n­­ot only save a utility money, but also keep much-relied-on services running. Operational efficiency isn’t a luxury for utilities, but rather a necessity to maintain critical infrastructure. </p> Keara Dowd With Shoppers Home, What Retailers Need to Bolster E-Commerce <p>Today, many consumers are looking to online retail to get the things they need. Whether it’s because they can’t get to the store for their goods or merely for convenience, shoppers have grown accustomed to being able to buy whatever they want with the click of a button.</p> <p>In 2016, 1.66 billion people worldwide made online purchases. In 2021, that number is expected to reach 2.1 billion, <a href="" target="_blank">according to Statista</a>. E-commerce accounted for 14 percent of retail sales in 2019, but by 2023, <a href="" target="_blank">that number will jump</a> to 22 percent. </p> <p>While the popularity of online shopping should be enough to get the attention of retailers, it also can serve as a kind of business insurance. If a store is damaged in a natural disaster or has to close temporarily, e-commerce offers another stream of revenue that isn’t directly impacted by outside forces.</p> <p>Larger retailers mostly have strong online infrastructure, but now it’s crucial for organizations of all sizes to include e-commerce in their business. As online shopping continues to grow year over year, it’s critical for retailers to have the networking, data and security structure in place to ensure customers can make payments in a reliable and secure way. </p> Keara Dowd Mobile Fundraising Tools Power the Donations Nonprofits Need <p>Nonprofit giving is on the rise. According to the <a href="" target="_blank">National Center for Charitable Statistics</a>, Americans donated more than $410 billion to nonprofits in 2017, and that amount has continued to grow.</p> <p>But the number of nonprofits is also increasing — there are now more than 1.5 million charitable fundraising organizations active across the United States. The result? Nonprofit staff must be able to articulate their cause in a way that both compels donor giving and ensures the donation process is seamless in order to secure critical funding.</p> <p>While digital giving initiatives have allowed companies to connect with and activate users online, there’s still a need for in-the-field connection and interaction to raise nonprofit profiles and drive consistent funding. </p> Doug Bonderud How SMBs Can Move from Cyberdefense to Cyber-Resilience <p>Cyberthreats are evolving by the day. With every software update and security patch comes a group of hackers working to find another way in. For organizations with a large contingent of staff working from home, this can pose an even greater risk, with more potential pathways into the network.  </p> <p>This is especially true for small businesses, who stand to lose a lot in cyberattacks. Sixty percent of businesses that suffer a breach <a href="" target="_blank">close for good within six months</a>. With fewer resources, small organizations are particularly vulnerable.</p> <p>The stakes are high, so a company’s defenses have to be high as well. Many organizations have some form of cybersecurity plan in place. They have anti-virus software, firewalls and even detection systems in place ready to withstand an attack. While these measures do offer necessary protection, they deal with only one aspect of a potential breach: the point of entry.  </p> <p>Unfortunately, that’s not where cyberattacks end. Breaches can complicate — or completely shut down — an organization’s operations for days, weeks or even months. That’s why businesses are shifting their perspective from cybersecurity to cyber-resilience, ensuring that they will be able to maintain business continuity during and after an event.</p> Keara Dowd How Video Banking Can Bolster Financial Institutions During Disaster <p>Personal finances need constant attention, especially when disaster hits. Balancing budgets, managing accounts and saving for the future are things families work through on a weekly and monthly basis, but they become particularly important when everyday life is disrupted unexpectedly.</p> <p>This is when many customers turn to their banks the most. Whether it’s a hurricane wreaking havoc on towns, an illness forcing people out of work or to work from home, or a man-made economic disaster, customers look to financial institutions to help guide them through the worst times in their lives. Unfortunately, that same disaster or illness could keep customers from getting the face-to-face financial advice they are accustomed to. </p> <p>Video banking is a tool that can allow banks to be there for their customers. In a business that’s so personal, being able to look people in the eye while serving them can put the customer at ease and build invaluable trust. Whether it’s needed in the midst of a disaster or merely more convenient, video banking can help financial institutions connect with customers wherever they may be.</p> Keara Dowd Steps Utilities Can Take to Ensure Devices Stay Healthy <p>Utilities have grown increasingly dependent on mobile technology over the past several years, and that’s not expected to change. Employees in the energy and utilities industry work in expansive fields, large power plants and wide service areas — all circumstances where mobility is critical. </p> <p>“2020 Vision: The Future of Field Operations,” <a href="" target="_blank">a report</a> from <a href="" target="_blank">Zebra Technologies</a><u>,</u> found that 73 percent of respondents working in the industry considered their company to be a mobile-first organization. They say mobility is driving productivity, with 75 percent agreeing that mobility is leading to increased satisfaction at work.</p> <p>These positive results, both for productivity and morale, will push more organizations to adopt mobile devices more widely, according to Zebra. Right now, only about 26 percent of energy and utilities companies have equipped at least half their workforce with mobile devices. By 2025, that’s expected to increase to 43 percent.</p> <p>As utilities continue to expand their use of devices to mission-critical operations, it’s crucial that they’re taken care of. Security and maintenance will be key to making sure everything continues to run smoothly.</p> Keara Dowd Overcome the Security Challenges of a Multicloud Environment <p>Organizations are moving more workloads to more cloud providers in an effort to optimize the benefits of cloud computing. But while this approach can deliver efficiencies and advantages, it also can create some security challenges. With more cloud providers comes greater complexity. At the CDW Protect SummIT in San Antonio, we asked security and IT experts for their insights into securing a multicloud environment. To see more articles and videos from the Protect SummIT, visit <a data-saferedirecturl=";source=gmail&amp;ust=1581709874733000&amp;usg=AFQjCNE2norddpMF8j9nFTW1Xl-Nyogxjw" href="" target="_blank"><wbr></wbr>SummITSeries2020</a>.</p> <p>To learn more about solutions and strategies that can help organizations address security threats, read "<a href="">The Cybersecurity Insight Report</a>" from CDW.</p>