BizTech Magazine - Technology Solutions That Drive Business https://biztechmagazine.com/rss.xml en Disaster Recovery: Does Your Small Business Have A Plan? https://biztechmagazine.com/article/2019/01/disaster-recovery-does-your-small-business-have-plan <span>Disaster Recovery: Does Your Small Business Have A Plan?</span> <span><span lang="" about="/dashboard/julietvanwagenen22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 01/23/2019 - 15:04</span> <div><p>Few businesses can survive a lengthy period of downtime, when employees can’t access critical work files, process sales or conduct normal business operations. Small businesses, with their narrow margins for error, are particularly vulnerable to the kinds of natural and human-caused disasters that can send a business into a deep freeze.</p> <p>Most small business owners are fully aware of this risk. Yet, while many have taken some steps to protect themselves against a disaster, few have any formal plan. According to the insurance company Nationwide, <strong>75 percent </strong>of business owners reported having off-site storage for at least some vital business records. However, <a href="https://blog.nationwide.com/news/disaster-recovery-plan-study-results/" target="_blank">68 percent have no written DR plan,</a> even though <strong>49 percent </strong>said it would take three months to recover from a natural disaster — too long, in many cases, to survive.</p> <p>Every organization needs a comprehensive disaster recovery plan. Many business owners think only about natural disasters, but disasters can also be caused by security breaches like ransomware, a hardware or software crash, or by simple human error.</p> <p>Such a plan includes many facets of an organization — computers, network, phones, employees and customers. What’s important is how quickly the business can gain access to critical systems and data.</p> <p><em><a href="https://biztechmagazine.com/article/2019/01/5-tips-updating-cybersecurity-incident-response-plan" target="_blank"><strong>MORE FROM BIZTECH: </strong>Check out these 5 tips for updating a cybersecurity incident response plan</a>.</em></p> <h2>What’s Included in a Disaster Recovery Plan?</h2> <p>The major elements of any good DR plan include:</p> <p><strong>Data replication.</strong> It’s vital that all business data be backed up to a separate location or to the cloud. <a href="https://www.cdw.com/content/cdw/en/brand/emc.html" target="_blank">Dell EMC</a>, <a href="https://www.cdw.com/content/cdw/en/brand/hpenterprise.html" target="_blank">Hewlett Packard Enterprise</a> and Veeam, Commvault and others are among the vendors that provide useful data backup solutions.</p> <p><strong>Definition of priorities. </strong>Businesses should define which applications are most important to access, and when. It’s easy to say you need to get everything back immediately, but in the wake of a major disaster, that’s probably not achievable in a cost-effective way. So, define which applications you can’t be without for any but the shortest length of time, which you need access to within a day or so and which can wait a few days before it becomes a serious problem.</p> <p><strong>Role assignments.</strong> In the chaotic aftermath of a natural disaster or a major security breach, businesses will be glad they’ve spelled out in writing who is responsible for which aspects of a recovery. The plan should include your own employees as well as the contact information for important vendors — and this should be updated regularly to account for departing employees and shifting roles.</p> <p><strong>Inventory of assets.</strong> You’ll need a thorough, current list of all hardware and major software applications, plus contact information for technical and customer service support for each item. It’s important to also have a plan for protecting physical assets against elements such as flooding.</p> <p><strong>Remote work strategy.</strong> How will you communicate with employees about what they should do in case of an emergency? Do you have a backup work site identified — or, even better, have you invested in <a href="https://www.cdw.com/content/cdw/en/solutions/digital-workspace.html" target="_blank">digital workspace technologies</a> that allow employees to work at home or elsewhere should the office become flooded or major highways become impassable? These solutions include virtualization of desktops and business applications, soft phones, collaboration technology such videoconferencing and instant messaging, and mobile device management solutions. VMware, <a href="https://www.cdw.com/content/cdw/en/brand/citrix.html" target="_blank">Citrix</a> and <a href="https://www.cdw.com/content/cdw/en/brand/cisco.html" target="_blank">Cisco</a>, among others, offer excellent solutions in this space.</p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/modern-workforce.html" target="_blank"><img alt="IT%20Infrastructure_IR_2.jpg" data-entity-type="" data-entity-uuid="" src="/sites/biztechmagazine.com/files/IT%20Infrastructure_IR_2.jpg" /></a></p> <h2>Get the Help You Need to Create a Disaster Recovery Plan</h2> <p>As important as the above items are, it’s clear that few can be achieved without an initial assessment of a business’s unique needs.</p> <p>“It is <strong>critical that IT and business units work together</strong> for DR planning,” explains Phil Goodwin, a research director in IDC’s Storage Systems and Software research practice. “Don’t look at DR as an event; it is part of total application availability.”</p> <p>Many businesses need help with that kind of planning — and with the execution of the plan should it become necessary. That’s why Disaster Recovery as a Service solutions have become increasingly popular. Like other kinds of “as a Service” offerings, <strong>DRaaS offers fixed costs and external expertise</strong>.</p> <p>In practice, DRaaS includes data replication and hosting of physical or virtual servers by a third party, as well assistance with both the disaster-recovery planning process and the actual execution of the plan. Employing a third party to manage oversight of your disaster recovery frees your IT team to focus more of its energy on business-critical projects. And modern DRaaS solutions are becoming more cost-effective, allowing businesses to pay less for slower recovery of those less-critical applications instead of paying the same price for a single recovery time objective for every application.</p> <p>Whatever approach your take to DR planning, just be sure you don’t neglect to do it. <strong>One in four businesses never reopen after a disaster</strong>, according to the <a href="https://www.fema.gov/news-release/2018/10/30/stay-business-after-disaster-planning-ahead" target="_blank">Federal Emergency Management Administration</a>, but those that are prepared for the worst inevitably fare best.</p> <p><em>This article is part of </em>BizTech<em>'s <a href="https://biztechmagazine.com/agility">AgilITy blog series</a>. Please join the discussion on Twitter <em>by</em></em><em> using the <a href="https://twitter.com/search?q=%23SmallBizIT%20&amp;src=typd">#SmallBizIT </a>hashtag</em>.</p> <p><a data-entity-type="" data-entity-uuid="" href="https://biztechmagazine.com/agility"><img alt="Agility_Logo_sized.jpg" data-entity-type="" data-entity-uuid="" src="/sites/biztechmagazine.com/files/Agility_Logo_sized.jpg" /></a></p> </div> <div> <div class="field-author"><a href="/taxonomy/term/11306" hreflang="en">Larry Burt </a></div> </div> Wed, 23 Jan 2019 20:04:49 +0000 juliet.vanwagenen_22746 43141 at https://biztechmagazine.com 5 Tips for Updating a Cybersecurity Incident Response Plan https://biztechmagazine.com/article/2019/01/5-tips-updating-cybersecurity-incident-response-plan <span>5 Tips for Updating a Cybersecurity Incident Response Plan</span> <span><span lang="" about="/dashboard/julietvanwagenen22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Tue, 01/22/2019 - 14:44</span> <div><p>Many security teams are operating with incident response plans that haven’t been updated — or even looked at — in months or years. That’s a<strong> big mistake</strong>. While revising documentation is nobody’s idea of a good time, an outdated plan is rarely useful to anyone. IT security professionals should <strong>revisit their plans regularly</strong> to ensure that they’re ready to meet their organizations’ needs based upon their current operating environment and the modern threat landscape.</p> <p>Incident response plans are often first created to check a box — perhaps there’s an upcoming technology audit, or you’re certifying against a new security standard or seeking to comply with a new regulation. Whatever the impetus, technology leaders often pull together the first version of an incident response plan in a hurry to meet a deadline, then put it back on the shelf to gather dust.</p> <p>That approach might fulfill an immediate need, but the plan certainly isn’t a useful tool to help guide an organization when an incident occurs. A well-designed incident response plan serves a much more important purpose: It brings the calm, collected environment of the planning room into the chaos of a security incident. Here are five things organizations can look for as they seek to <strong>revitalize their organizations’ incident response plans</strong>.</p> <p> </p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/cyber-security-report.html" target="_blank"><img alt="CDW Cybersecurity Insight Report " data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Cybersecurity_IR_stayprotected_700x220%20(2).jpg" /></a></p> <h2 id="toc_0">1. Identify Critical Systems and Information</h2> <p>One of the most important components of an incident response plan is a listing of the systems and information that are critical to business operations. This asset list serves as an important tool to prioritize incident response efforts by <strong>strengthening protections around those systems</strong> and restoring them first in the event of a service disruption.</p> <p>Business circumstances change over time, and the critical asset inventory will too. It isn’t reasonable to assume that the list of vital assets developed when the response plan was first written is still valid today. Security pros should take the time to validate this asset list and determine whether the organization’s current business environment warrants adding or removing items from the inventory.</p> <h2 id="toc_1">2. Update Threat-Specific Responses</h2> <p>Just as a business evolves over time, so does the threat landscape. Researchers discover new vulnerabilities, attackers develop <strong>new tactics and security controls mitigate risks</strong> in different ways. An incident response plan update should include some thought into how changes in the external threat environment might impact the plan.</p> <p>Consider how effective the plan would be in covering the types of incidents that are occurring at other organizations. For example, ransomware attacks have increased dramatically over the past year. While it might make sense to treat this threat as similar to other malware threats from a prevention standpoint, ransomware raises new questions from an incident response perspective: If such an attack occurs, will the organization consider paying the ransom? If so, under what circumstances? The process of creating and updating an incident response plan is an opportunity to guide those future decisions.</p> <p><a href="https://biztechmagazine.com/article/2019/01/email-security-what-banks-and-credit-unions-need-know" target="_blank"><em><strong>MORE FROM BIZTECH</strong>: Bolster email security with these quick tips.</em></a></p> <h2 id="toc_2">3. Consider an Incident Response Retainer</h2> <p>Responding to a security incident requires skill and expertise in the discipline of incident response as well as in the specific technical domains impacted by the incident. Some organizations have at least one IT team member dedicated to incident response, but many smaller businesses can’t do that.</p> <p>Even those that can may benefit from outside expertise. And it’s best to <strong>have that help on retainer long before an incident occurs</strong>, as it’s very difficult to bring an incident response consultant into an ongoing attack when no prior relationship exists.</p> <p>A response plan revision is a good time to consider entering into a retainer agreement with a consultant. This allows the business to get the contractual arrangements out of the way and establish technical and management contacts to facilitate the rapid deployment of expertise should it become necessary during an incident.</p> <h2 id="toc_3">4. Keep the Contact List Current</h2> <p>Incident response efforts involve contacting a lot of people. Responders will need to activate internal escalation procedures to call in team members and notify management. They may need to contact vendors specializing in incident response or certain critical business applications. It may be necessary to call in law enforcement to assist with a criminal investigation. A response plan revision should include an update of the organization’s contact list: <strong>Make sure that all the contact information for critical vendors is current</strong>. The last thing anyone wants to discover during a crisis is that a key contact left their position six months ago and someone new must be brought up to speed.</p> <h2 id="toc_4">5. Incorporate Lessons Learned into New Plan Iterations</h2> <p>There’s an old adage among military tacticians: “<strong>No plan survives first contact with the enemy</strong>.” That sentiment certainly holds true when it comes to cybersecurity incident response. No matter how robust the plan seems when first designed, surprises are inevitable, as are situations where the plan, as written, doesn’t seem like the best course of action.</p> <p>That’s when incident response teams must exercise their professional judgment — and there’s great wisdom in that judgment. In the days after every incident response, the security team should take some time to walk through the response effort and identify places where they were forced to deviate from the plan. Were those events shortcomings in the plan or one-off abnormalities? Does it make sense to modify the plan based upon recent experiences? This iterative process will <strong>make the plan stronger</strong> each time it is executed.</p> <p>Incident response plans play a vital role in helping organizations through the chaos and confusion of a security breach. Small, periodic investments of time in plan maintenance ensure that a plan is battle-ready when the unexpected strikes.</p> </div> <div> <div class="field-author"><a href="/author/mike-chapple" hreflang="en">Mike Chapple</a></div> </div> Tue, 22 Jan 2019 19:44:14 +0000 juliet.vanwagenen_22746 43136 at https://biztechmagazine.com Email Security: What Banks and Credit Unions Need to Know https://biztechmagazine.com/article/2019/01/email-security-what-banks-and-credit-unions-need-know <span>Email Security: What Banks and Credit Unions Need to Know</span> <span><span lang="" about="/dashboard/julietvanwagenen22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Thu, 01/17/2019 - 17:13</span> <div><p>Despite the increasing sophistication of cyberattacks everywhere, <a href="https://biztechmagazine.com/article/2018/07/how-protect-businesses-phishing-spear-phishing-and-whaling">old-school phishing attacks are still as popular as ever</a>. In fact, their popularity is rising. According to a <a href="https://www.mimecast.com/globalassets/documents/ebook/stateemailsecurity-2018.pdf" target="_blank">recent report</a> by Mimecast,<strong> 90 percent </strong>of organizations saw the number of phishing attacks increase or plateau in the past year. And it’s not just lower-level employees under attack; <a href="https://biztechmagazine.com/article/2018/10/cyberattacks-target-c-suite-rise">email-based attacks that target the C-suite</a> — known as whaling — are also on the rise.</p> <p>“We believe there has been a recent uptick in whaling scams aimed at businesses, and we want to warn companies to alert their employees about this potential fraud,” Katherine Hutt, communications director for the Council of Better Business Bureaus, said <a href="https://www.prweb.com/releases/bbb_business_tip_avoid_whaling_and_ceo_impersonation_scams/prweb15686544.htm" target="_blank">in a recent statement</a>.</p> <p>Many businesses think a spam filter is all they need to protect themselves. Some banks and credit unions operate under that misconception too, and that’s especially dangerous because their assets and employees are among hackers’ most desirable targets.</p> <p>In December, for instance, researchers <a href="https://www.menlosecurity.com/blog/a-jar-full-of-problems-for-financial-services-companies" target="_blank">from Menlo Labs</a> revealed a new business email campaign targeted financial companies and spread malware through Google cloud storage.</p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/cyber-security-report.html" target="_blank" title="CDW Cybersecurity Insight Report"><img alt="Cybersecurity-report_EasyTarget.jpg" data-entity-type="" data-entity-uuid="" src="/sites/biztechmagazine.com/files/uploads/Cybersecurity-report_EasyTarget.jpg" /></a></p> <h2>4 Tips to Improve Email Security for Financial Firms</h2> <p>So, what can financial firms do to keep their email secure?</p> <p>In a <a href="https://biztechmagazine.com/article/2018/03/4-tactics-to-enhance-your-businesss-email-security">recent article for <em>BizTech</em></a>, Karen Scarfone, principal consultant for Scarfone Cybersecurity, spelled out four ways businesses can improve this aspect of their security strategy:</p> <p><strong>1. Protect Vulnerable Sessions: </strong>When email client software establishes a session with a server, often it isn’t protected. There are two options to ensure these sessions are encrypted: “Transport Layer Security (formerly known as <a href="https://biztechmagazine.com/article/2017/06/http-vs-https-debate-over-only-one-helps-keep-your-business-safe-cybercrime">Secure Sockets Layer</a>), protects all sessions using email protocols, including IMAP, POP and SMTP. Second, using a web-based email serv­ice instead of locally installed email client software ensures TLS will protect the web traffic,” writes Scarfone, noting that both options also require strong passwords and multifactor authentication.</p> <p><strong>2. Check Out Modern Anti-Malware:</strong> Threats are evolving, sometimes faster than malware can keep up, especially because traditional solutions depend on known patterns or signatures to detect malicious actors. <a href="https://biztechmagazine.com/article/2018/12/cyberthreats-evolve-next-generation-solutions-prove-critical-security">New malware solutions</a>, however, incorporate artificial intelligence or other tools that can detect even unknown threats and help companies stay one step ahead.</p> <p><strong>3. Monitor the Health of All Email Client Devices:</strong> “Automated health checks can flag problematic email accounts and identify emerging security problems — such as end-user systems that use weak security settings or lack OS and email client software patches — and hasten corrective action by the IT team,” notes Scarfone.</p> <p><strong>4. Incorporate Data Loss Prevention Tools:</strong> Often, malicious actors tap email accounts to forward sensitive info outside the company. Data loss prevention tools monitor, detect and stop these threats.</p> <p>Beyond tools, one last important aspect of keeping your financial firm safe from email attacks is education. If employees don’t know what a malicious email attack looks like, how can they respond appropriately it? Training, communication and a solid cybersecurity culture that encourages employees to report suspicious emails can work wonders for any security strategy.</p> <p><em>This article is part of </em>BizTech<em>'s <a href="https://biztechmagazine.com/equity">EquITy blog series</a>. Please join the discussion on Twitter by using the <a href="https://twitter.com/search?q=%23FinanceTech&amp;src=typd">#FinanceTech</a> hashtag.</em></p> <p> </p> <p><a data-entity-type="" data-entity-uuid="" href="https://biztechmagazine.com/equity"><img alt="Equity_logo_sized.jpg" data-entity-type="" data-entity-uuid="" src="/sites/biztechmagazine.com/files/Equity_logo_sized.jpg" /></a></p> </div> <div> <div class="field-author"><a href="/author/chad-morris" hreflang="en">Chad Morris </a></div> </div> Thu, 17 Jan 2019 22:13:26 +0000 juliet.vanwagenen_22746 43131 at https://biztechmagazine.com NRF 2019: In-Store Video and Digital Display Essentials https://biztechmagazine.com/media/video/nrf-2019-store-video-and-digital-display-essentials <span>NRF 2019: In-Store Video and Digital Display Essentials</span> <div><p>Thanks to video analytics and the cloud, in-store network cameras and digital displays do much more than support loss prevention.</p> </div> <span><span lang="" about="/dashboard/tarabuck" typeof="schema:Person" property="schema:name" datatype="">tara.buck</span></span> <span>Tue, 01/15/2019 - 15:58</span> <div> <div>Tweet text</div> <div>Retailers can do so much more with video cameras and displays. Check out some of the innovations and in-store essentials we saw at #NRF2019 </div> </div> <div> <div>Video ID</div> <div><p>1021627751</p> </div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT30873</p> </div> </div> <div> <div>CDW Segment</div> <div>Retail</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/awareness" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/media/video/nrf-2019-store-video-and-digital-display-essentials" data-title="Retailers can do so much more with video cameras and displays. Check out some of the innovations and in-store essentials we saw at #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jan</span> <span>15</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/media/video/nrf-2019-store-video-and-digital-display-essentials" data-title="Retailers can do so much more with video cameras and displays. Check out some of the innovations and in-store essentials we saw at #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/media/video/nrf-2019-store-video-and-digital-display-essentials" data-title="Retailers can do so much more with video cameras and displays. Check out some of the innovations and in-store essentials we saw at #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Frss.xml%3Fc%3D14" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> These devices are no longer just dumb devices, they really are capitalizing on IoT. </a></p> <img src="/sites/biztechmagazine.com/files/styles/photo_quote_thumb/public/2019-01/hedgie_bartol_hired_2303.jpg?itok=gctFHAN7" width="60" height="60" alt="Hedgie Bartol Axis Communications" typeof="foaf:Image" /> <p class='speaker'> <span>Hedgie Bartol</span> Business Development Manager for Retail, Axis Communications </p> </div> </div> Tue, 15 Jan 2019 20:58:19 +0000 tara.buck 43126 at https://biztechmagazine.com NRF 2019: The Promise of Surveillance Data for Retail Operations https://biztechmagazine.com/article/2019/01/nrf-2019-promise-surveillance-data-retail-operations <span>NRF 2019: The Promise of Surveillance Data for Retail Operations</span> <span><span lang="" about="/dashboard/julietvanwagenen22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Tue, 01/15/2019 - 14:04</span> <div><p>Surveillance cameras are in nearly every physical store, from the smallest bodega to the largest big-box retailer — and they’re always running, gathering info on the goings-on in brick-and-mortar locations around the clock.</p> <p>But, are retailers using these tools to their fullest extent?</p> <p>Likely not, according to George Bentinck, product manager at <a href="https://www.cdw.com/product/cisco-meraki-varifocal-mv22-indoor-hd-dome-camera-with-256gb-storage-netw/5356146" target="_blank">Cisco Meraki</a>, who spoke at <a href="https://biztechmagazine.com/nrf-2019-retails-big-show" target="_blank">NRF 2019: Retail’s Big Show</a> on Tuesday, Jan. 15, alongside George Howard, IoT Business Architect at CDW, in the session “Enhanced Video Surveillance Turns Sight into Insights.”</p> <p><em><a href="https://twitter.com/BizTechMagazine" target="_blank"><strong>JOIN THE CONVERSATION:</strong> Follow @BizTechMagazine on Twitter for continued NRF 2019 coverage.</a></em></p> <p>Case in point: Users only watch <strong>1 percent of their surveillance footage</strong>, said Bentinck, according to data gathered by Cisco Meraki.</p> <p>“[Retailers] have paid a lot of money for this infrastructure, which really isn’t doing a lot for you most of the time,” Bentinck said. “What if we can take the data inside this video and quantify it in some way that makes it useful to your business?”</p> <p>And, in fact, that <strong>99 percent of unwatched video</strong> can potentially do a lot. Specifically, surveillance data can be used to tap insights into how retail stores operate and how they can create efficiencies.</p> <p><a href="https://www.cdw.com/content/cdw/en/solutions/networking/internet-of-things/iot-workshop.html" target="_blank"><em><strong>LEARN MORE:</strong> Check out how CDW's IoT Envisioning workshop can help you accelerate digital transformation.</em></a></p> <h2>3 Ways Surveillance Data Can Enhance Retail Operations</h2> <p>While most of the futuristic identification capabilities we see on crime shows aren’t possible yet with even the most advanced camera systems, basic information gleaned from video, like where shoppers are located in a store, can <strong>help brands to extrapolate insights</strong> that can build efficiencies and solve problems.</p> <p>“Knowing where people are, where they go, and doing that in real time can be <strong>applied to a whole host of business problems</strong>,” said Bentinck. For example, if a person or group of people appear to be waiting for something, the technology could give brands the capability to notify an associate who may otherwise remain unaware of the need.</p> <p>But the possibilities don’t end there. CDW’s Howard offered <strong>three more ways</strong> that surveillance data can enhance retail operations:</p> <p><strong>1. Hindsight:</strong> This is typically what video already offers retail, the capability to catch the bad guy after he’s been in the store. But hindsight can also be put to use on understanding the current state of the store and what areas could use operational improvement.</p> <p><strong>2. Insight:</strong> By better understanding exactly what has happened and how operations are running within a location, insight can drive improvements. “With the proper tools and analytics … we can continue with insight, what’s going on today,” Howard noted.</p> <p><strong>3. Foresight:</strong> With the right tools and integration, surveillance data can also translate to predictive analysis that can help brands forecast how customers might react to changes and improvements, and find ways to carve out opportunity. “Where are they going? What are they looking for? What are they going to buy? What’s the potential?” asked Howard.</p> <p>The most important element of these insights, however, is that they’re <strong>derived from tools that are already in the store</strong>, leveraging an otherwise largely unused infrastructure.</p> <p>“All of these are available with the same tool, not a lot of other tools, not a huge infrastructure, but a simple tool,” said Howard.</p> <p><a href="https://biztechmagazine.com/nrf-2019-retails-big-show">Keep this page bookmarked</a> for articles from the event. Follow us on Twitter at <a href="https://twitter.com/BizTechMagazine">@BizTechMagazine</a>, or the official conference Twitter account, <a href="https://twitter.com/NRFBigShow">@NRFBigShow</a>, and join the conversation using the hashtag <a href="https://twitter.com/hashtag/nrf2019?src=hash&amp;lang=en">#NRF2019</a>.</p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/modern-workforce.html" target="_blank"><img alt="IT%20Infrastructure_IR_2.jpg" data-entity-type="" data-entity-uuid="" src="/sites/biztechmagazine.com/files/IT%20Infrastructure_IR_2.jpg" /></a></p> </div> <div> <div class="field-author"><a href="/author/juliet-van-wagenen" hreflang="en">Juliet Van Wagenen</a></div> </div> Tue, 15 Jan 2019 19:04:22 +0000 juliet.vanwagenen_22746 43121 at https://biztechmagazine.com NRF 2019: Retailers Tap Cloud to Leverage AI Benefits https://biztechmagazine.com/media/video/nrf-2019-retailers-tap-cloud-leverage-ai-benefits <span>NRF 2019: Retailers Tap Cloud to Leverage AI Benefits</span> <div><p>Beyond making product recommendations, artificial intelligence now plays a role throughout the retail value chain.</p> </div> <span><span lang="" about="/dashboard/tarabuck" typeof="schema:Person" property="schema:name" datatype="">tara.buck</span></span> <span>Tue, 01/15/2019 - 12:22</span> <div> <div>Tweet text</div> <div>BizTech caught up with @googlecloud&#039;s @pravinm at #NRF2019 to discuss how the cloud brings the power of AI to retailers of all shapes and sizes: </div> </div> <div> <div>Video ID</div> <div><p>1663423199</p> </div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT30873</p> </div> </div> <div> <div>CDW Segment</div> <div>Retail</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/awareness" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-tap-cloud-leverage-ai-benefits" data-title="BizTech caught up with @googlecloud's @pravinm at #NRF2019 to discuss how the cloud brings the power of AI to retailers of all shapes and sizes:" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jan</span> <span>15</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-tap-cloud-leverage-ai-benefits" data-title="BizTech caught up with @googlecloud's @pravinm at #NRF2019 to discuss how the cloud brings the power of AI to retailers of all shapes and sizes:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-tap-cloud-leverage-ai-benefits" data-title="BizTech caught up with @googlecloud's @pravinm at #NRF2019 to discuss how the cloud brings the power of AI to retailers of all shapes and sizes:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Frss.xml%3Fc%3D14" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> We&#039;re really seeing a lot of technology-driven transformation in the industry. </a></p> <img src="/sites/biztechmagazine.com/files/styles/photo_quote_thumb/public/2019-01/sh2pI6j8_400x400.jpg?itok=hw2vcKzL" width="60" height="60" alt="Pravin Pillai Google Cloud" typeof="foaf:Image" /> <p class='speaker'> <span>Pravin Pillai</span> Global Head of Industry Solutions, Retail, Google Cloud </p> </div> </div> Tue, 15 Jan 2019 17:22:29 +0000 tara.buck 43116 at https://biztechmagazine.com NRF 2019: What's the Most Impactful Technology in Retail in 2019? https://biztechmagazine.com/media/video/nrf-2019-whats-most-impactful-technology-retail-2019 <span>NRF 2019: What&#039;s the Most Impactful Technology in Retail in 2019?</span> <div><p><em>BizTech</em> asked NRF 2019 attendees to share what technology most excited them at this year's show, and its potential to change retailers' outcomes in 2019 and beyond.</p> </div> <span><span lang="" about="/dashboard/tarabuck" typeof="schema:Person" property="schema:name" datatype="">tara.buck</span></span> <span>Tue, 01/15/2019 - 11:22</span> <div> <div>Tweet text</div> <div>We talked with #NRF2019 attendees about the technology that&#039;s going to mean the most to retail in 2019: </div> </div> <div> <div>Video ID</div> <div><p>1122134154</p> </div> </div> <div> <div>video type</div> <div><a href="/conference" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT30873</p> </div> </div> <div> <div>CDW Segment</div> <div>Retail</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/awareness" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/media/video/nrf-2019-whats-most-impactful-technology-retail-2019" data-title="We talked with #NRF2019 attendees about the technology that's going to mean the most to retail in 2019:" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jan</span> <span>15</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/media/video/nrf-2019-whats-most-impactful-technology-retail-2019" data-title="We talked with #NRF2019 attendees about the technology that's going to mean the most to retail in 2019:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/media/video/nrf-2019-whats-most-impactful-technology-retail-2019" data-title="We talked with #NRF2019 attendees about the technology that's going to mean the most to retail in 2019:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Frss.xml%3Fc%3D14" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> Artificial intelligence allows retailers to use data to make changes in real time. </a></p> <img src="/sites/biztechmagazine.com/files/styles/photo_quote_thumb/public/2019-01/Michelle%2BTinsley%2BHead%2BShotsml2.jpg?itok=Ju5hgHDn" width="60" height="60" alt="NRF 2019 Michelle Tinsley" typeof="foaf:Image" /> <p class='speaker'> <span>Michelle Tinsley</span> CEO, Tinsley Retail Insights </p> </div> </div> Tue, 15 Jan 2019 16:22:16 +0000 tara.buck 43111 at https://biztechmagazine.com NRF 2019: How Retailers Can Optimize Their Mobile Web Experience https://biztechmagazine.com/article/2019/01/nrf-2019-how-retailers-can-optimize-their-mobile-web-experience <span>NRF 2019: How Retailers Can Optimize Their Mobile Web Experience</span> <span><span lang="" about="/dashboard/bobkeaveneyu64t" typeof="schema:Person" property="schema:name" datatype="">Bob.Keaveney_u64t</span></span> <span>Tue, 01/15/2019 - 09:50</span> <div><p>As consumers become more comfortable using their smartphones for everything from dating to shopping, <strong>mobile</strong><strong> web continues on a steep incline</strong>.</p> <p>“Mobile [web traffic] today accounts for over 30 percent of all revenue,” noted Peter Sheldon, the senior director of strategy at Magento, an <a href="https://www.cdw.com/content/cdw/en/brand/adobe.html" target="_blank">Adobe</a> company, during a presentation at <a href="https://biztechmagazine.com/nrf-2019-retails-big-show">NRF 2019: Retail’s Big Show</a> in New York City on Monday, Jan. 14.<strong> “The opportunity for [mobile commerce] is here now, and that shift from desktop to mobile is accelerating.”</strong></p> <p><a href="https://twitter.com/BizTechMagazine" target="_blank"><strong><em>JOIN THE CONVERSATION:</em></strong><em> Follow @BizTechMagazine on Twitter for continued NRF 2019 coverage.</em></a></p> <p>But the mobile experience is far from perfect, something retailers must reckon with because, <strong>as mobile use grows, the expectations for what mobile retail sites can deliver has also grown,</strong> particularly when it comes to speed. In this day and age, shoppers have little patience for slow websites: As sites take longer to load, <a href="https://www.section.io/blog/page-load-time-bounce-rate/" target="_blank">bounce rates rise and dwell times fall</a> significantly. This can leave sales on the table when it comes to e-commerce, as slow sites mean less engaged shoppers.</p> <p>While improving mobile site speeds may seem like strictly an IT problem, it’s an issue that often runs much deeper.</p> <p><strong>“Performance is not just an engineering problem</strong> — in a lot of organizations, it’s an organizational problem,” said Christopher Sater, strategic partner development manager at <a href="https://www.cdw.com/content/cdw/en/brand/google-interstitial.html.html" target="_blank">Google</a>. When performance is relegated to a few engineers, it’s usually not enough to combat the problem and can often make it worse.</p> <p>“The most successful web retailers today have cross-functional teams that are taking responsibility for the web experience, including performance,” said Sater.</p> <h2>4 Tips Drive Improvements in the Mobile Web Experience</h2> <p>So, as user expectations rise for mobile web, how can retailers build a framework for improvement throughout their organization? Sater offered four tips to help brands do just that:</p> <ol><li><strong>Focus on the user:</strong> E-commerce might be complicated, but a brand’s users don’t need to know that. “[A retailer’s] job is to understand your users’ goals and help them get there more quickly,” said Sater.</li> <li><strong>Strive to connect every step of the way:</strong> Engage with shoppers on all stages of the shopping journey, and on every device.</li> <li><strong>Remove friction:</strong> Reducing pain points or areas where users can easily move away from the experience will likely drive them to act.</li> <li><strong>Make the customer experience everyone’s responsibility:</strong> Holding everyone in the organization accountable for the user experience on the web will help to accelerate both connecting with the customer and removing friction, Sater noted.</li> </ol><p><a href="https://biztechmagazine.com/nrf-2019-retails-big-show">Keep this page bookmarked</a> for articles from the event. Follow us on Twitter at <a href="https://twitter.com/BizTechMagazine">@BizTechMagazine</a>, or the official conference Twitter account, <a href="https://twitter.com/NRFBigShow">@NRFBigShow</a>, and join the conversation using the hashtag <a href="https://twitter.com/hashtag/nrf2019?src=hash&amp;lang=en">#NRF2019</a>.</p> <p> </p> </div> <div> <div class="field-author"><a href="/author/juliet-van-wagenen" hreflang="en">Juliet Van Wagenen</a></div> </div> Tue, 15 Jan 2019 14:50:48 +0000 Bob.Keaveney_u64t 43106 at https://biztechmagazine.com NRF 2019: Retailers Harness Data to Better Personalize Customer Experience https://biztechmagazine.com/media/video/nrf-2019-retailers-harness-data-better-personalize-customer-experience <span>NRF 2019: Retailers Harness Data to Better Personalize Customer Experience</span> <div><p>Retailers should carefully weigh the appropriate data mix that will help them meet their business goals before deciding on any technology infrastructure.</p> </div> <span><span lang="" about="/dashboard/tarabuck" typeof="schema:Person" property="schema:name" datatype="">tara.buck</span></span> <span>Tue, 01/15/2019 - 07:32</span> <div> <div>Tweet text</div> <div>@Oracle&#039;s Katrina Gosek shares advice for retailers looking to harness customer data and begin personalization #retailtech #NRF2019</div> </div> <div> <div>Video ID</div> <div><p>1264330211</p> </div> </div> <div> <div>video type</div> <div><a href="/conference" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT30873</p> </div> </div> <div> <div>CDW Segment</div> <div>Retail</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/awareness" hreflang="en">Awareness</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-harness-data-better-personalize-customer-experience" data-title="@Oracle's Katrina Gosek shares advice for retailers looking to harness customer data and begin personalization #retailtech #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jan</span> <span>15</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-harness-data-better-personalize-customer-experience" data-title="@Oracle's Katrina Gosek shares advice for retailers looking to harness customer data and begin personalization #retailtech #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/media/video/nrf-2019-retailers-harness-data-better-personalize-customer-experience" data-title="@Oracle's Katrina Gosek shares advice for retailers looking to harness customer data and begin personalization #retailtech #NRF2019" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Frss.xml%3Fc%3D14" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> The most successful retailers I&#039;ve seen just take baby steps: the crawl, walk, run approach. </a></p> <img src="/sites/biztechmagazine.com/files/styles/photo_quote_thumb/public/2019-01/katrinagosek_1188195.jpg?itok=BQez4r95" width="60" height="60" alt="Katrina Gosek Oracle" typeof="foaf:Image" /> <p class='speaker'> <span>Katrina Gosek</span> Senior Director, Product Strategy </p> </div> </div> Tue, 15 Jan 2019 12:32:22 +0000 tara.buck 43101 at https://biztechmagazine.com NRF 2019: Point-of-Sale Technology Rapidly Evolves to Meet Retail Challenges https://biztechmagazine.com/media/video/nrf-2019-point-sale-technology-rapidly-evolves-meet-retail-challenges <span>NRF 2019: Point-of-Sale Technology Rapidly Evolves to Meet Retail Challenges</span> <div><p>POS and mPOS tools offer new capabilities that help retailers meet their greatest challenges head-on, including line busting, inventory control and loss prevention.</p> </div> <span><span lang="" about="/dashboard/tarabuck" typeof="schema:Person" property="schema:name" datatype="">tara.buck</span></span> <span>Mon, 01/14/2019 - 23:04</span> <div> <div>Tweet text</div> <div>We have been busy on the #NRF2019 show floor! Check out some of the latest #pointofsale and #mPOS innovations up close and personal: </div> </div> <div> <div>Video ID</div> <div><p>1155943932</p> </div> </div> <div> <div>video type</div> <div><a href="/conference" hreflang="en">Conference</a></div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT30873</p> </div> </div> <div> <div>CDW Segment</div> <div>Retail</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/engagement" hreflang="en">Engagement</a></div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://biztechmagazine.com/media/video/nrf-2019-point-sale-technology-rapidly-evolves-meet-retail-challenges" data-title="We have been busy on the #NRF2019 show floor! Check out some of the latest #pointofsale and #mPOS innovations up close and personal:" data-via="BizTechMagazine" data-button-background="none"> <span> <span>Jan</span> <span>14</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://biztechmagazine.com/media/video/nrf-2019-point-sale-technology-rapidly-evolves-meet-retail-challenges" data-title="We have been busy on the #NRF2019 show floor! Check out some of the latest #pointofsale and #mPOS innovations up close and personal:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://biztechmagazine.com/media/video/nrf-2019-point-sale-technology-rapidly-evolves-meet-retail-challenges" data-title="We have been busy on the #NRF2019 show floor! Check out some of the latest #pointofsale and #mPOS innovations up close and personal:" data-via="BizTechMagazine" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fbiztechmagazine.com%2Ftaxonomy%2Fterm%2F1468%2Ffeed" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"> Adding artificial intelligence and computer vision makes transactions simpler and easier for the shopper. </a></p> <img src="/sites/biztechmagazine.com/files/styles/photo_quote_thumb/public/2019-01/dusty_lutz.jpg?itok=xROAh8CW" width="60" height="60" alt="Dusty Lutz NCR" typeof="foaf:Image" /> <p class='speaker'> <span>Dusty Lutz</span> VP, Store Transformation Solutions, NCR </p> </div> </div> Tue, 15 Jan 2019 04:04:07 +0000 tara.buck 43096 at https://biztechmagazine.com